Strategic Growth Manager - job 1 of 2

As a Strategic Growth Manager at Connecteam, your main responsibilities include analyzing our existing customer base to identify growth potential, designing and executing outreach campaigns tailored to expansion needs, and collaborating with internal teams to align strategies with customer goals. This role requires a keen understanding of customer needs and ongoing communication to nurture relationships and identify new opportunities.

To be eligible for the Strategic Growth Manager position at Connecteam, candidates should have at least 4 years of experience in a commercial account management or sales role within the SaaS space. Proven results in growing existing accounts and a background in workforce management solutions or HR tech are strongly preferred. A data-oriented mindset and exceptional relationship-building skills are also essential to thrive in this role.

At Connecteam, we prioritize the professional growth of all our team members, including Strategic Growth Managers. You will have access to ongoing training and development opportunities to enhance your skills and succeed in your role. We believe in nurturing talent and providing the tools needed to facilitate growth within the company, ensuring that our employees can reach their fullest potential.

The work culture at Connecteam is vibrant and supportive, especially for a Strategic Growth Manager. We foster a collaborative environment where teamwork, creativity, and open communication are valued. Regular social events, like happy hours and holiday parties, ensure a fun workplace where everyone feels like part of a family. You will find a caring atmosphere that encourages a work-life balance.

As a Strategic Growth Manager at Connecteam, you will use various tools and platforms to analyze large data sets for insights, manage customer relationships, and run outreach campaigns. Familiarity with CRM software, data analytics tools, and communication platforms is crucial to effectively execute your strategies and track growth initiatives.

When answering this question, focus on specific examples from your past roles, highlighting successful account growth, the strategies you employed, and the results achieved. Emphasize your familiarity with managing client relationships and using data to inform your decisions, showcasing how these experiences prepare you for the Strategic Growth Manager role at Connecteam.

Discuss specific strategies you’ve implemented that led to measurable growth, such as personalized outreach campaigns, regular client check-ins, or collaborative initiatives with marketing and sales teams. Provide metrics where possible, illustrating the impact of your strategies on enhancing customer engagement and satisfaction.

Share an example of a challenge you faced, detailing your approach to resolving it effectively. Discuss your communication strategies, ability to empathize with clients, and how you proactively sought solutions while maintaining a strong relationship. This demonstrates your problem-solving skills and commitment to client success, which are crucial for the Strategic Growth Manager at Connecteam.

Reference a specific scenario where you analyzed data to identify opportunities for growth. Discuss how the insights informed your strategy, leading to a successful outcome. Highlight your analytical skills and how you translate data into actionable steps, which is essential for the Strategic Growth Manager role.

Explain your approach to prioritizing tasks, perhaps through systematic planning, the use of project management tools, and effective time management strategies. Providing examples of how you balanced competing demands while achieving strategic outcomes will show your organizational skills tailored for the Strategic Growth Manager role.

Articulate the importance of customer feedback and how it informs your strategies. Discuss methods for collecting feedback and analyze its impact on account development. This answer should reflect your understanding of customer-centric growth, which aligns with Connecteam’s mission to enhance the work experience.

Provide details of an outreach campaign you led, including the objectives, the channels used, and the results. Discuss how you measured success and adjusted the strategies based on engagement levels. This showcases your proficiency in outreach tactics that are vital for the Strategic Growth Manager at Connecteam.

Describe your methods for staying informed, such as following industry publications, attending conferences, or engaging in professional networks. Highlight how continuous learning enhances your effectiveness as a Strategic Growth Manager and aligns with Connecteam’s commitment to understanding workforce management solutions.

Discuss qualities such as analytical skills, creativity, communication prowess, and relationship-building ability. Emphasize how these traits contribute to successfully driving growth initiatives and enhancing client satisfaction, aligning them with Connecteam's vision and mission.

Articulate your enthusiasm for Connecteam's mission to empower the deskless workforce and share your alignment with the company’s values, especially regarding professional development and teamwork. Your answer should reflect a genuine interest in contributing to the company's success and a desire to be part of a supportive work environment.