Sales Support Associate

The main responsibilities of a Sales Support Associate at Octopus include responding to customer and prospect queries, providing administrative support, and collaborating with multiple departments like Marketing and Operations. This role ensures that the Sales & Customer team can focus on their core selling activities, while supporting process improvements and initiatives throughout the business.

Although specific financial services experience is not required for the Sales Support Associate position at Octopus, ideal candidates should have strong attention to detail, excellent organizational skills, and good communication abilities. A customer-centric approach is also crucial for providing exceptional service and enhancing customer experiences.

As a new Sales Support Associate at Octopus, you will receive thorough training and support designed to expand your knowledge of financial services. This training aims to equip you with the necessary skills to effectively communicate with customers and collaborate with various departments within the company.

The Sales Support Associate role at Octopus is dynamic and will evolve as the business grows. New challenges and responsibilities will arise, providing you a unique opportunity to further develop your skills and contribute to the company's ongoing success.

Sales Support Associates at Octopus enjoy a range of benefits, including a competitive salary, bonus, pension plan, untracked holiday, and access to a wellness hub. Additional perks also include private medical insurance, life insurance, and even provisions for parental leave.

In a Sales Support role, prioritizing tasks effectively is crucial. It’s important to assess the urgency and impact of each task while maintaining open communication with team members. Utilizing tools like to-do lists or project management software can help keep everything organized.

When handling a difficult customer inquiry, it's key to listen actively and validate their concerns. Maintaining a friendly and calm demeanor while working collaboratively to find a solution demonstrates excellent customer service and showcases your ability to navigate challenges.

To provide exceptional administrative support, I would implement organized systems for documentation, ensure timely communication, and constantly seek feedback on how processes could improve. Staying proactive in anticipating the needs of the sales team would also help in delivering outstanding support.

Handling competing demands from different departments requires strong communication and negotiation skills. I would prioritize based on urgency and importance while keeping all parties informed of timelines and delegating tasks when appropriate to alleviate pressure.

I am familiar with various tools that assist in sales support, including CRM systems, project management software, and communication platforms. Proficiency in these technologies enhances efficiency and ensures smooth collaboration between teams.

Ensuring accuracy in my work as a Sales Support Associate involves double-checking my work, staying organized, and using templates for routine documents. Additionally, I find that taking short breaks helps maintain focus and reduces the likelihood of mistakes.

Crucial elements for creating strong partnerships with other departments include clear communication, mutual respect, and understanding each department's goals. Regular check-ins and collaborative projects can foster these partnerships and enhance overall company performance.

Gathering feedback from customers involves engaging them through surveys, follow-up emails, or direct conversations during interactions. It’s important to create an open environment where they feel comfortable sharing their thoughts for continuous improvement.

What motivates me to work in a fast-paced, dynamic environment is the ability to tackle new challenges and make quick decisions. I thrive on the energy and the constant opportunity for growth that comes with adapting to change.

To assist the sales team in maximizing their time, I would take on administrative tasks, manage inquiries efficiently, and ensure they have all necessary materials readily available. This allows them to focus on building relationships and closing deals.