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Sr Claims Manager - Liability

Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

About the role

The Senior Manager for Liability Claims leads a team of 10 Liability Managers. This role is responsible for liability claims results across all states, for identifying and implementing improvements in liability claims handling, for collaborating with internal business partners and for driving team engagement and development.

How does this role make an impact?

- Collaborates and coordinates to establish and achieve goals for assigned areas. Monitors and measures metrics to improve results, efficiencies and adherence to claims goals, policies and procedures. Assures consistency across claims operations for assigned areas. - Provides guidance and counsel to claims personnel with respect to the investigation, evaluation, negotiation and settlement of all liability claims. - Supervises the development of assigned staff, including succession planning and administering and monitoring employee development to align with corporate and divisional needs. - Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.

Do you have what we're looking for?

Typically requires 10+ years of relevant experience or a combination of related experience, education and training, including management experience. - This job operates in a professional office or work from home environment and routinely uses standard office equipment such as computers, phones, scanners and copy machines. - Work may extend beyond normal business hours as business needs dictate. - May be called upon for catastrophic duty.

Base Pay Range:

$134,400-$184,800

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!

Average salary estimate

$159600 / YEARLY (est.)
min
max
$134400K
$184800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Claims Manager - Liability, COUNTRY Financial

At COUNTRY Financial, we invite you to experience a rewarding career as a Senior Claims Manager - Liability in Bloomington, IL! This exciting role leads a talented team of 10 Liability Managers as we work together to impact the communities we serve. In this position, you will oversee the management of liability claims across all states, focusing on implementing effective improvements in our claims handling process. Collaboration is key; you will work closely with internal business partners to establish and achieve important goals, monitor performance metrics, and ensure adherence to our claims policies and procedures. You will also provide guidance to our claims personnel on best practices for investigating, evaluating, negotiating, and settling liability claims. Your leadership will foster the professional growth of your team members, promoting succession planning and ongoing development. As someone with over 10 years of relevant experience and management skills, you’ll manage the implementation of disaster recovery plans, ensuring we're prepared for any situation. The role is both challenging and rewarding, with the opportunity to influence the direction of our claims department while working in a supportive environment. You'll enjoy a competitive salary ranging from $134,400 to $184,800, along with eligibility for a Short-Term Incentive plan and a comprehensive benefits package. If you’re looking to make a significant impact while growing your career, we’d love for you to join us at COUNTRY Financial!

Frequently Asked Questions (FAQs) for Sr Claims Manager - Liability Role at COUNTRY Financial
What are the responsibilities of the Sr Claims Manager - Liability at COUNTRY Financial?

The Sr Claims Manager - Liability at COUNTRY Financial is responsible for leading a team of Liability Managers, overseeing liability claims results across multiple states, and collaborating with internal partners. Key duties include improving claims handling processes, guiding claims personnel in investigatory practices, and developing staff through training and succession planning.

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What qualifications are needed for the Sr Claims Manager - Liability position at COUNTRY Financial?

Typically, the Sr Claims Manager - Liability position at COUNTRY Financial requires at least 10 years of relevant experience, including a mix of management and claims-related roles. Strong leadership skills, a deep understanding of liability claims processing, and a commitment to team development are vital for success in this position.

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What is the work environment like for the Sr Claims Manager - Liability at COUNTRY Financial?

The Sr Claims Manager - Liability can work in a professional office environment or from home, utilizing standard office equipment. The role may also require flexibility in hours to meet various business needs, including potential involvement in disaster recovery activities, making adaptability an essential trait.

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What is the salary range for the Sr Claims Manager - Liability at COUNTRY Financial?

The base pay range for the Sr Claims Manager - Liability role at COUNTRY Financial is $134,400 to $184,800, depending on individual skills, qualifications, and experience. Additionally, eligible candidates can participate in a Short-Term Incentive plan, further enhancing overall compensation.

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What growth opportunities exist for the Sr Claims Manager - Liability at COUNTRY Financial?

At COUNTRY Financial, the Sr Claims Manager - Liability has numerous opportunities for professional growth. Not only can you develop your leadership skills and make an impact within your team, but you can also explore other areas of the business, supported by a culture that values learning and advancement.

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Common Interview Questions for Sr Claims Manager - Liability
Can you describe your experience in managing liability claims?

When answering this question, focus on specific examples from your past roles where you successfully managed liability claims. Highlight your approach to investigations, evaluation, and settlement, and emphasize your leadership style in guiding others through the claims process.

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What strategies would you implement to improve claims handling processes?

In your response, discuss potential changes that enhance efficiency, such as adopting new technology, providing additional training for staff, or standardizing procedures. Show that you're proactive in identifying areas for improvement and have a plan to implement those changes effectively.

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How do you ensure team engagement and development in your leadership role?

Talk about creating an open environment for team members to share their input, and foster continuous learning through training opportunities. Mention how you prioritize individual development plans and mentorship to ensure each team member has a clear growth path.

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Describe a challenging situation you faced in a previous claims management role.

Choose an example that illustrates your problem-solving abilities. Detail the challenge, your thought process, the actions you took, and the outcome. Emphasize what you learned from the experience and how it has shaped your approach to claims management.

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How would you handle conflict within your team?

Explain your approach to resolving conflict by emphasizing communication, understanding different perspectives, and seeking a win-win solution. Discuss how you’d facilitate discussions to promote team cohesion and ensure everyone feels heard.

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What metrics do you consider important for monitoring claims performance?

Mention key performance indicators like claim settlement average time, the percentage of claims resolved within guidelines, and customer satisfaction ratings. Discuss how regularly reviewing these metrics informs your strategies for improvement.

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How do you foster collaboration with internal business partners?

Highlight your techniques for building strong relationships, such as regular meetings, clear communication of goals, and engaging stakeholders in decision-making processes. Emphasize the importance of collaboration in achieving optimal claims outcomes.

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What qualities do you think are essential for a successful Sr Claims Manager?

Discuss key traits like leadership, analytical skills, the ability to work under pressure, and effective communication. You can mention your personal strengths and how they've contributed to your past successes in claims management.

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How do you stay updated with changes in liability claims regulations?

Discuss your methods for keeping current, such as attending industry events, pursuing additional certifications, or participating in professional networks. Highlight the importance of staying informed to ensure compliance and optimal claims handling.

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Why do you want to work for COUNTRY Financial as a Sr Claims Manager?

When answering, align your career goals with the company’s mission and values. Mention your admiration for COUNTRY Financial’s community focus and commitment to employee growth, showing that you're genuinely interested in making a difference with the team.

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Full-time, hybrid
DATE POSTED
April 10, 2025

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