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Senior Assistant Store Leader

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We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too . We’re looking for a driven professional with an inclusive mindset to join our team as an Assistant Store Leader - Customer Experience & Outreach.

Determined and motivating, Assistant Store Leader - Customer Experience & Outreach empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and inspiring. You're well connected to the pulse of the sales floor and see the big picture, working to create a consistent image and optimistic mood in the store. As an Assistant Store Leader - Customer Experience & Outreach, you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

A day in the life as an Assistant Store Leader...

In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring to the table..

Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication, interpersonal, and problem solving skills
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

2+ years customer service or retail leadership experience
High school diploma/GED or equivalent, Associate degree or equivalent preferred
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Minimum Starting Rate: $75,000.00 Annually

Up to: $95,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Average salary estimate

$85000 / YEARLY (est.)

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$75000K

$95000K

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What You Should Know About Senior Assistant Store Leader, Crate and Barrel

As a Senior Assistant Store Leader at our company, you're stepping into a thrilling role that marries leadership and customer experience in beautiful home furnishings. Located in the heart of Chicago, you'll be part of a vibrant team dedicated to inspiring purpose-filled living. With over 8,000 associates making a difference across North America, our brand has stood the test of time since our inception in 1962. In this position, you'll empower our sales team to provide the exceptional customer experiences that have made us a household name. Imagine walking the sales floor, where your natural leadership inspires others to drive results, and your keen eye for design helps customers find joy in our products. Collaborating closely with the Store Leader, your responsibilities will include managing daily operations, coaching team members, and creatively overcoming challenges. You won’t just be a figurehead; you'll be the pulse of the store, ensuring not just policies are adhered to but also fostering a fun, engaging environment. Reporting, team performance analysis, and customer service resolution are all part of your toolkit, enabling you to translate numbers into actionable goals. With a starting salary of $75,000 and potential to earn up to $95,000, the rewards are as enticing as the work itself. If you have a flair for design, love mentoring others, and have a proven record in customer service or retail leadership, this is your stage to shine! Come join us on this remarkable journey where passion meets profession.

Frequently Asked Questions (FAQs) for Senior Assistant Store Leader Role at Crate and Barrel

What are the primary responsibilities of a Senior Assistant Store Leader at your company?

The Senior Assistant Store Leader at our company is responsible for managing daily operations alongside the Store Leader. This includes delegating tasks, ensuring sales and customer service goals are met, and fostering an engaging team environment. You'll coach and mentor your team, encourage professional growth, and resolve customer concerns swiftly, all while promoting a consistent store image.