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Retail Key Holder (Part Time)

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.  

Backcountry is seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent.

This position will report into the Store Manager


What you get to do every day:
  • Assist the Store Manager in opening and closing the store 
  • Ensure the store is properly secured and alarm systems are functioning correctly 
  • Manage cash and credit card transactions, and perform daily cash reconciliations 
  • Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager 
  • Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges 
  • Maintain a clean, organized and attractive store appearance 
  • Assist in the execution of and ensure daily tasks are completed 
  • Train and mentor new team members 
  • Perform other duties as assigned by the Store Manager and Assistant Store Manager 
 


What you bring to the role:
  • High school diploma or equivalent 
  • Minimum of 2 years of experience in retail sales or customer service 
  • Strong communication and interpersonal skills 
  • Ability to manage multiple tasks and prioritize effectively 
  • Ability to work in a fast-paced and dynamic environment
  • Must be able to work a flexible schedule, including evenings, weekends and holidays
  • Basic computer skills, and experience with Point-of-Sale systems is a plus 


$18.50 - $19 an hour

Our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.

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Average salary estimate

$39040 / YEARLY (est.)
min
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$38560K
$39520K

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What You Should Know About Retail Key Holder (Part Time), CSC Generation

At Backcountry, we’re all about connecting people to their passions, and we're on the lookout for a Retail Key Holder (Part Time) to join our vibrant team in West Valley City, UT. If you’re a motivated individual with a knack for exceptional customer service, this could be the perfect opportunity for you! As a Key Holder, you'll have significant responsibilities, including managing the store during your shifts, ensuring everything runs smoothly from opening to closing, overseeing cash and credit transactions, and maintaining our high inventory standards. Your role will also involve providing delightful experiences for our customers, assisting with product inquiries, and making sure our store remains organized and visually appealing. Plus, you’ll have the chance to train and mentor new team members, contributing to a positive workplace culture. We value our employees, which is why we offer a range of benefits including a fantastic discount on gear, opportunities for growth, and a fun, engaging work environment filled with passionate outdoor enthusiasts. If you're ready to take ownership and make a real impact in your day-to-day interactions, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Retail Key Holder (Part Time) Role at CSC Generation
What responsibilities does a Retail Key Holder at Backcountry have?

The Retail Key Holder at Backcountry is responsible for managing various store operations during their scheduled shifts, which includes opening and closing the store, handling cash and credit card transactions, and ensuring a high standard of customer service is maintained. They also manage inventory levels and assist customers with inquiries, purchases, and returns.

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What experience is required for the Retail Key Holder position at Backcountry?

To be considered for the Retail Key Holder position at Backcountry, candidates should have a high school diploma or equivalent and at least 2 years of experience in retail sales or customer service. Strong communication skills and the ability to thrive in a fast-paced environment are essential.

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What qualities make a successful Retail Key Holder at Backcountry?

A successful Retail Key Holder at Backcountry is not only organized and efficient but also possesses excellent interpersonal skills. They are able to manage multiple tasks, prioritize effectively, and create a positive shopping experience for customers. Flexibility in scheduling, including evenings and weekends, is also crucial.

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How does training work for new employees at Backcountry?

At Backcountry, training for new employees, including Retail Key Holders, is a collaborative effort. Existing team members play a key role in training and mentoring newcomers, ensuring that they are well-equipped with the knowledge and skills needed to succeed in the role and provide excellent customer service.

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What are the perks of working as a Retail Key Holder at Backcountry?

Working as a Retail Key Holder at Backcountry comes with numerous perks, including a competitive hourly wage, employee discounts on outdoor gear, opportunities for career growth, participation in summer barbecues, and a pet-friendly work environment that fosters a sense of community among staff.

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Common Interview Questions for Retail Key Holder (Part Time)
What steps do you take to ensure effective communication with team members?

For a Retail Key Holder, clear communication is essential. I always make an effort to check in with my team regularly and use tools like group chats or meetings to discuss any store updates. This fosters a collaborative environment where everyone feels heard, which ultimately improves service.

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Can you explain how you handle a difficult customer situation?

In retail, customer satisfaction is key. When faced with a difficult situation, I focus on actively listening to the customer’s concerns, empathizing with their feelings, and working towards a solution together. I believe that calmness and professionalism are essential in turning a negative experience into a positive one.

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How do you prioritize tasks during a busy shift as a Retail Key Holder?

I prioritize tasks by assessing what is most urgent and impactful for the store's operations and customer service. I create a mental checklist that helps me stay organized, and I ensure that high customer traffic periods are my focus, while routine tasks can be attended to during quieter times.

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Describe a time when you went above and beyond for a customer.

In a previous role, I once had a customer who was searching for a specific item that we were out of stock on. I took the initiative to call other nearby store locations to find it for them and ensured it was held at the requested location. The customer was grateful for the extra effort, and this helped to build loyalty.

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What strategies do you use to keep the store clean and organized?

I believe that cleanliness and organization start with consistently following procedures. I encourage team members to maintain their areas and create a daily cleaning checklist to ensure everyone is aware of their responsibilities. This team effort keeps the store presentable for our customers.

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How comfortable are you with using Point-of-Sale systems?

I am very comfortable using Point-of-Sale systems. In my previous positions, I’ve gained proficiency in various systems, and I’m quick to learn new software. I ensure that transactions are handled accurately and efficiently, which helps streamline the checkout process for customers.

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What do you think is the most important quality for a Retail Key Holder?

An essential quality for a Retail Key Holder is leadership. It's crucial to guide and inspire the team while maintaining a positive customer experience. A good Key Holder is approachable, understands the store’s goals, and knows how to motivate others to achieve them.

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How do you manage inventory levels effectively?

Managing inventory levels effectively requires attention to detail and regular audits. I establish a consistent schedule for inventory checks, coordinate with the Store Manager to address discrepancies, and utilize sales data to forecast inventory needs, ensuring the right products are available for customers.

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Why do you want to work at Backcountry as a Retail Key Holder?

I am passionate about outdoor activities, and Backcountry’s mission to connect people with their passions resonates with me. I admire the company’s commitment to quality and customer experience, and I'm eager to be a part of a team that shares my interest in the outdoors.

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How do you handle feedback from management?

I view feedback as a valuable tool for growth. When I receive constructive criticism, I take the time to reflect on it and see how I can improve. I appreciate open communication and actively seek feedback from my managers to enhance my performance continually.

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Part-time, on-site
DATE POSTED
March 12, 2025

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