Lead Store Associate - job 1 of 19

As a Lead Store Associate at Curaleaf, your primary responsibilities will include managing daily operations, providing exceptional customer service, and leading by example on the sales floor. You will oversee cash handling, inventory management, and ensure seamless communication among team members and management. Additionally, you will train and develop associates, implement business strategies to drive sales and customer loyalty, and guarantee an outstanding guest-focused environment.

To qualify for the Lead Store Associate role at Curaleaf, you should have at least one year of experience in a retail leadership or supervisory role. Proven skills in coaching and training team members are essential. Strong communication abilities, flexibility to work evenings and weekends, and a commitment to compliance with state regulations are also necessary. Experience in the cannabis industry is a plus, but not mandatory.

The work environment for a Lead Store Associate at Curaleaf is dynamic and professional, situated in a retail setting. You will regularly interact with customers and team members, using standard office equipment and POS systems. The role may involve exposure to allergens and requires the ability to adapt and thrive in a fast-paced, ever-changing atmosphere. Strong organizational skills and the ability to manage stress are essential to succeed in this position.

Curaleaf is committed to fostering career growth for its employees, including Lead Store Associates. With a focus on employee development, you’ll have access to ongoing training and support to enhance your skills. Additionally, Curaleaf provides numerous benefits, including competitive pay, career advancement opportunities, and a supportive work culture, ensuring that you have the tools to succeed and grow within the organization.

Curaleaf offers a comprehensive benefits package for Lead Store Associates, which includes competitive pay, health, dental, and vision insurance, generous PTO, parental leave, 401(K) retirement plans, and life insurance options. Employees can also take advantage of community involvement initiatives, employee referral bonuses, and discounts on products, making it an attractive workplace for those in the cannabis industry.

When answering this question, emphasize your ability to lead by example and create a positive team atmosphere. Mention specific strategies you use to motivate team members and foster collaboration, such as in-the-moment coaching and recognition of successes.

To respond effectively, discuss your approach to listening to the customer's concerns, empathizing with their situation, and providing a solution. Highlight any experiences where you resolved issues and ensured the customer left satisfied.

Share your experience with sales techniques that have proven effective, such as relationship-building with customers, upselling, and showcasing product benefits. Provide examples of how you’ve identified business opportunities and used data to drive sales results.

Highlight your commitment to clear, open communication. Discuss methods such as regular team meetings, one-on-one check-ins, and encouraging feedback from team members to foster a culture of transparency and collaboration.

Explain your approach to inventory management, such as utilizing inventory tracking tools, conducting regular counts, and addressing discrepancies quickly. Mention how you train team members to follow proper inventory processes to maintain accuracy.

Discuss your time management techniques, such as creating task lists, delegating responsibilities, and adjusting your schedule based on peak hours and the needs of the business to ensure all critical tasks are completed efficiently.

Share specific examples of how you have successfully trained and developed team members in previous roles. Highlight the importance of creating personalized training plans and providing ongoing support to ensure their growth and performance.

When answering this, outline a specific initiative you spearheaded, explaining the goals, the steps taken, and the results achieved. Focus on how your leadership and strategic planning contributed to the success of the initiative.

Discuss your strategies for staying updated on industry trends, such as ongoing research, attending industry events, and engaging with product training sessions. Emphasize the importance of product knowledge in providing excellent customer service.

Explain your understanding of compliance requirements and how you ensure that all team members are trained. Emphasize your meticulous attention to detail and proactive approach to staying updated on regulation changes.