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General Manager - Commercial

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Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The General Manager – Commercial is responsible for protecting the company commercially by ensuring acceptable contractual posture and adherence to company policy. Manage and lead negotiating, structuring, and management of contractual documents that establish business relationships with vendors, customers and/or partners.

Responsible for the contractual and financial components of managed services customer accounts, advising management of contractual rights and obligations, provide interpretation of terms and conditions, and ensuring egregious terms are contained to acceptable risk levels.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As General Manager - Commercial you will be focused on:

Leading negotiations with customers, vendors and/or partners.
Reviewing and approving documents for protection of the company's contractual posture and adherence to company policy.
Advising management of contractual rights and obligations and provides interpretation of terms and conditions.
Actively participating in the sales cycle, including commercial and contractual pre-sales support, tender requirement review and input, ensuring the solution has cost and revenue aligned, and risks identified are mitigated.
Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems. Recommends changes to policies and establishes procedures that affect the company.
Establishing and maintaining appropriate systems for measuring necessary aspects of operational management and development across the Customer division.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

Extensive knowledge of Managed Services (outsourcing) Contract Management.
Deep understanding of business and technology strategies.
Strong strategic background with the ability to grasp the big picture.
Understanding of technical infrastructure projects and related technology dependencies.
Demonstrated experience in Account Management disciplines.
Strong business and financial acumen, including finance management practices.
10+ years of senior commercial and contract management experience in a complex managed services environment.
Proven skills in managing people and teams.
Effective presentation skills with the ability to convey technical information across various levels.
Proven negotiating skills with the aptitude to ensure win/win situations for all parties.

Nice to have:

Business Operations experience in both professional and managed services.
Experience with Government contracts.
Working with Tier 1 and/or Tier 2 Service Providers.
Ability to lead Contract Negotiations greater than $100mil Total Contract Value, or greater than $30m Annual Contract Value.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Average salary estimate

$125000 / YEARLY (est.)

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$100000K

$150000K

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What You Should Know About General Manager - Commercial, Datacom

If you’re looking for an exciting opportunity to step into a leadership role, the General Manager - Commercial position at Datacom might be the perfect fit for you! At Datacom, we pride ourselves on making a real difference in people's lives through innovative technology solutions. As the General Manager - Commercial, you'll be the guardian of our commercial interests, negotiating and managing contractual documents with customers, vendors, and partners. Your extensive knowledge in Managed Services Contract Management will allow you to effectively advise our leadership team on contractual rights and obligations. In this role, you'll actively engage in the sales cycle, reviewing tender requirements, ensuring alignment of costs and revenue, and mitigating risks to deliver outstanding outcomes. You'll also be at the helm of leading a dynamic team, encouraging their professional development while establishing systems that promote operational excellence. We embrace a flexible work approach, allowing you to find the balance that suits you and your team best, whether it’s working from home or collaborating in one of our vibrant offices across Australia and New Zealand. Join us at Datacom, where every day brings new challenges and the opportunity to influence change while being surrounded by passionate professionals who share a common goal: to create a positive impact through technology.

Frequently Asked Questions (FAQs) for General Manager - Commercial Role at Datacom

What are the responsibilities of the General Manager - Commercial at Datacom?

The General Manager - Commercial at Datacom is responsible for ensuring the company’s commercial integrity through effective negotiation and management of contractual documents. This includes leading negotiations with customers, vendors, and partners, while also advising management on contractual rights and obligations. Additionally, this role involves providing pre-sales support and ensuring financial components of managed service customer accounts are effectively managed.