Sales Coordinator

As a Sales Coordinator at Datacom, your role encompasses a range of duties designed to support the National Product Solutions Group. You're responsible for responding to customer licensing inquiries, providing quotes, and ensuring that all software renewals are current. Additionally, you will manage the Microsoft Operations support queue, maintain communication with Account Managers, and liaise with distributors and vendors for successful order management.

To thrive as a Sales Coordinator at Datacom, applicants should possess at least 2+ years of operational experience in the IT sector. A solid background in software licensing, particularly with Microsoft EA and CSP order processing, is essential. Candidates should also demonstrate excellent communication, organizational skills, and a detail-oriented mindset.

At Datacom, we understand the importance of work-life balance. As a Sales Coordinator, you'll benefit from our hybrid work setup, which allows for flexibility in your schedule—working from home twice a week means you can manage both personal and professional commitments effectively. Plus, our focus on employee wellbeing ensures you’ll have the support and perks to thrive.

Training is a core part of the Sales Coordinator experience at Datacom. You'll have the opportunity to attend vendor and distributor training regularly, ensuring you develop a solid understanding of product offerings and software licensing programs. This commitment to employee development helps you stay at the forefront of the industry.

The work environment for a Sales Coordinator at Datacom is vibrant and collaborative. With a focus on teamwork, you’ll be working alongside a diverse group of professionals who are passionate about technology and customer service. The culture is friendly and supports personal and professional growth within a large multinational framework, making it a unique opportunity.

When discussing your experience with software licensing, make sure to detail specific processes you've managed and your familiarity with various licensing programs. Highlight any experiences with Microsoft EA and CSP orders. This showcases your expertise and relevance to the Sales Coordinator position at Datacom.

To effectively prioritize tasks, explain your approach to assessing urgency and importance. Mention how you might use tools or systems to track customer queries, ensuring timely responses while maintaining quality service. Illustrating this skill shows your organizational capability—a key requirement for a Sales Coordinator at Datacom.

When answering this, utilize the STAR method (Situation, Task, Action, Result) to provide a structured response. Share a relevant example where your communication and problem-solving skills led to a positive outcome for the customer, demonstrating your ability to build lasting partnerships.

Discuss your methods for ensuring accuracy, such as your attention to detail and the use of digital tools for tracking and documenting processes. Mentioning specific software or systems you've used can provide insight into your readiness for the Sales Coordinator role at Datacom.

Share your approach to conflict resolution, emphasizing your commitment to communication and collaboration. Explain how you might facilitate discussions to ensure all voices are heard, demonstrating teamwork—an essential aspect of the Sales Coordinator role.

Reflect on the qualities that drive your success in customer relations, such as empathy, active listening, and proactive communication. Provide examples that illustrate how these traits have helped you create strong partnerships, aligning with Datacom's dedication to customer satisfaction.

Explain your commitment to continuous learning—whether that be through attending industry conferences, engaging in webinars, or reading relevant publications. This not only demonstrates your passion for the field but also your proactive nature, which is valuable for a Sales Coordinator at Datacom.

Share your understanding of the dual role in supporting both customers and Account Managers. Discuss strategies for effective time management and prioritizing customer satisfaction while assisting with administrative tasks, showcasing your holistic approach to the Sales Coordinator position.

Illustrate your commitment to excellence by explaining how you track service levels and your proactive approach to addressing potential issues before they arise. Mention specific metrics you might focus on and convey your understanding of the critical nature of meeting expectations in the role.

Share your enthusiasm about joining Datacom, focusing on the company's values and vision. Explain how the opportunity to work in a supportive and innovative environment aligns with your career aspirations, showcasing your excitement to contribute to the team and the company's success.