Senior Systems Engineer (6-month contract)

As a Senior Systems Engineer at Datacom, your responsibilities will include overseeing the end-to-end project lifecycle, ensuring the design's successful implementation, and producing necessary documentation for seamless operations. You'll work closely with customers, help analyze their needs, and assist in developing proposals during pre-sales engagements. Overall, your role is pivotal in delivering top-notch customer outcomes while representing Datacom's values and commitment to quality.

To apply for the Senior Systems Engineer role at Datacom, candidates are required to have Australian citizenship and an NV1 Security Clearance. Additionally, you'll ideally possess technical skills in Windows Server, MS Exchange, SCOM, and SCCM, along with corresponding vendor certifications that validate your expertise. Your experience in infrastructure design and implementation will also be vital for success in this role.

Datacom offers a dynamic and inclusive work environment that values flexibility and work/life balance. Although our offices are based in Canberra, we appreciate the significance of remote work and encourage teams to determine what works best for them. Our culture emphasizes professionalism combined with camaraderie, with numerous social events and opportunities for professional development ensuring that you're well-supported throughout your contract.

Collaboration is key at Datacom, especially for a Senior Systems Engineer. In this role, you’ll frequently engage with Solutions Consultants to analyze customer needs and develop proposals. You’ll also work with your team to produce design documentation, ensuring alignment across all project stages from implementation to operations. This teamwork not only strengthens project outcomes but also enhances your personal growth by learning from your peers.

At Datacom, we prioritize the professional development of our employees. As a Senior Systems Engineer, you will have access to various training opportunities and courses to enhance your skills and stay current with emerging technologies. You'll find a supportive environment that encourages you to bring your true self to work while exploring exciting challenges and expanding your career in IT.

When answering this question, emphasize specific projects or roles where you engaged with VMware or Wintel Servers. Highlight your hands-on experience in design, implementation, or troubleshooting, along with any related certifications. Be sure to mention how you approached challenges and the impact of your contributions on the projects.

Discuss your systematic approach to project management, showcasing your experience in documentation, stakeholder communication, and support handover. Describe how you ensure that all necessary as-built documents and artefacts are produced and available for operations, and share any personal strategies that help facilitate a smooth transition.

Highlight your collaborative skills when working with sales and technical teams to understand customer requirements. Discuss your approach to analyzing needs, crafting solutions, and developing compelling proposals that align with client expectations. Show how you balance technical knowledge with customer-focused communication.

Explain your proactive approach to continuous learning, such as attending webinars, obtaining certifications, or participating in community forums. Mention any specific resources or networks you engage with, and how this ongoing education aids your performance as a Senior Systems Engineer at Datacom.

Prepare a scenario that showcases your problem-solving skills. Explain the issue, your analysis, the steps you took to resolve it, and the outcome. Emphasize your ability to remain calm under pressure and the importance of collaboration and communication with stakeholders throughout the process.

Discuss the importance of understanding customer needs and expectations. Describe how a Senior Systems Engineer supports project delivery while fostering strong relationships that promote trust and collaboration. Your response should reflect Datacom's values and how you embody them in your daily interactions.

Share your strategies for staying organized and maintaining open communication in a hybrid workplace. Discuss tools you utilize for task management and collaboration, and how you adapt to the varying dynamics of in-office and remote work to ensure project success.

Emphasize the critical role of documentation in ensuring clarity, consistency, and continuity in projects. Discuss your experience in creating user-friendly documents and how they facilitate seamless handovers to operational teams. Illustrate how proper documentation can prevent misunderstandings and errors.

Explain your time management strategies, such as prioritization and delegation if applicable. Offer examples of how you’ve successfully managed competing deadlines while delivering high-quality results, showcasing your ability to maintain focus and thrive under pressure.

Discuss attributes such as technical proficiency, strong communication skills, customer-centricity, adaptability, and problem-solving abilities. Give specific examples of how you demonstrate these qualities in your previous roles, making the case for why they are vital for success at Datacom.