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Assistant General Manager

Job Description:

THE ASSISTANT GENERAL MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house and back-of-house areas under the guidance of the General Manager.

What we are looking for! 

  • You love working in a fast-paced, multi-faceted restaurant/entertainment scene
  • You can communicate with the team members and guests in a way that inspires FUN!
  • You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
  • You have never met a goal you can't beat 
  • You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
  • The ability to oversee all aspects of the business - from the most minor details to the big picture.

Requirements:

  • 21+ years of age
  • 5+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Strong business acumen 
  • Ability to lead a team to create a memorable guest experience
  • The ability to work weekends, nights and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions.

What will you be doing daily?

  • Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
  • Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
  • Assures the execution of staff training programs.
  • Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games
  • Maintain a safe and secure environment for all guests and staff
  • Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS! 

  • Competitive salary 
  • Quarterly bonus program 
  • Health, Dental, Vision, Long & Short-term Disability 
  • Employee Assistance Program 
  • Buster’s Legacy Fund (Supports team members during difficult times) 
  • 401K matching plan 
  • FREE food 
  • FREE gameplay 
  • Large leadership team = multiple managers per shift 
  • FUN work environment 
  • Grow your career! 
    •  Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer 

Salary Range:

63527

-

74738

We are an equal opportunity employer and participate in E-Verify in states where required.

Average salary estimate

$69132.5 / YEARLY (est.)
min
max
$63527K
$74738K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant General Manager, Dave & Buster's

Are you ready to take your career to the next level? As the Assistant General Manager at Dave & Buster’s in Greensboro, NC, you'll not only help lead a team in one of the most dynamic restaurant and entertainment environments, but you’ll also cultivate a culture that radiates fun! Your role will be pivotal as you provide overall leadership and direction on strategic initiatives and operational standards. If you thrive in a fast-paced setting and love the thrill of meeting and exceeding goals, this is the job for you. You'll engage with both team members and guests, creating an atmosphere where satisfaction is paramount. Your daily responsibilities will range from analyzing financial reports to ensuring that our esteemed guests receive an unforgettable experience. We're looking for individuals who have at least five years of restaurant or hospitality experience and are adept at managing costs while maintaining high-quality service. Working weekends, nights, and holidays won’t faze you, and your passion for the business will shine through as you oversee various operations. With a competitive salary and numerous perks like free food and gameplay, there's never been a better time to consider joining our family. At Dave & Buster’s, we empower our Assistant General Managers not only to lead but to grow within an organization that celebrates both innovation and kinship. Ready to make a difference and bring joy to our guests? We can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Assistant General Manager Role at Dave & Buster's
What are the key responsibilities of the Assistant General Manager at Dave & Buster’s?

The Assistant General Manager at Dave & Buster’s in Greensboro, NC, is responsible for providing leadership in both front-of-house and back-of-house operations. You will analyze financial reports, manage staffing levels, and ensure that all operational standards are met. Your role also includes fostering positive employee relations, guiding staff training, and enhancing guest experiences.

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What qualifications are needed for the Assistant General Manager position at Dave & Buster’s?

To qualify for the Assistant General Manager role at Dave & Buster’s, candidates should be at least 21 years old and possess a minimum of five years of experience in the restaurant or hospitality industry. Strong business acumen and proficiency in managing costs are essential, alongside the ability to work in a bustling environment and lead a high-performing team.

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How does the Assistant General Manager role at Dave & Buster’s contribute to guest experience?

The Assistant General Manager at Dave & Buster’s plays a critical role in ensuring an unparalleled guest experience. This includes overseeing food and drink quality, staff training, and operational execution, all while promoting a fun and safe environment that enhances customer satisfaction.

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What benefits can I expect as an Assistant General Manager at Dave & Buster’s?

As an Assistant General Manager at Dave & Buster’s, you can enjoy a competitive salary, quarterly bonuses, health benefits (medical, dental, and vision), a401K matching plan, and unique perks like free food and gameplay, all designed to foster your well-being and growth.

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What is the work environment like for an Assistant General Manager at Dave & Buster’s?

The work environment at Dave & Buster’s is dynamic and engaging. As an Assistant General Manager, you will thrive in a fast-paced, multi-faceted setting that emphasizes fun and teamwork while balancing the essential duties of operational leadership.

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Common Interview Questions for Assistant General Manager
How would you handle a situation where customer service was lacking?

In a situation where customer service is lacking, I would first assess the feedback from guests to understand the specific issues. Then, I would gather my team, clearly communicate the concerns, and work collaboratively to establish immediate action plans, ensuring everyone is trained to meet our high service standards.

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What strategies would you use to motivate your team in a high-pressure environment?

To motivate my team in a high-pressure environment, I would implement regular recognition and reward systems, conduct motivational meetings, and encourage open communication. Highlighting individual and team accomplishments helps foster a positive atmosphere, driving everyone towards common goals.

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Can you provide an example of how you've improved operational efficiency in a previous role?

In a previous role, I identified inefficiencies in our inventory management system. I implemented a new tracking process that significantly reduced waste and improved stock levels, leading to a 15% increase in profitability within just a few months.

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How do you prioritize tasks when managing multiple responsibilities?

I prioritize tasks by assessing urgency and impact on the guest experience. Using a list to outline daily objectives allows me to focus on high-priority items while being adaptable for any immediate concerns that arise during shifts.

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What techniques do you use to analyze financial reports?

I utilize various techniques to analyze financial reports, including trend analysis and benchmarking against industry standards. This helps me identify areas for cost control, revenue generation, and overall strategic planning for growth.

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How do you ensure a safe working environment for your staff and guests?

Ensuring a safe working environment starts with rigorous training for staff on safety protocols and constant monitoring of the premises. I also encourage open dialogue with the team about safety concerns, taking immediate action to address any hazards promptly.

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What do you believe is the most critical skill for an Assistant General Manager?

I believe the most critical skill for an Assistant General Manager is strong leadership. This includes the ability to inspire and motivate team members while maintaining operational excellence and delivering exceptional guest experiences.

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How do you adapt to changes in the restaurant and entertainment industry?

I stay informed about industry trends by engaging with continual learning through workshops, networking, and research. This knowledge allows me to adapt our strategies and operations effectively to meet evolving customer preferences and expectations.

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Describe a time you had to lead a team through a significant change.

In a past role, we underwent a major menu overhaul. I led the team by breaking down the changes into manageable steps, providing training sessions, and facilitating feedback. By keeping everyone informed and involved, we successfully launched the new menu with minimal disruption.

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What role does feedback play in your management style?

Feedback is vital in my management style. I actively seek feedback from my team to improve operations and make informed decisions. Creating a feedback-rich culture fosters collaboration and encourages continuous improvement within our team.

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At Dave & Buster’s, our mission is to create our Guest’s first choice for frequent fun through the best combination of the latest and greatest games, ultimate sports-viewing, extraordinary food and remarkable drinks.

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Full-time, on-site
DATE POSTED
April 12, 2025

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