Security Officer - Data Center

As a Security Officer at Allied Universal, your primary responsibilities include ensuring the safety and security of the data center, conducting regular patrols, responding to incidents calmly and efficiently, and providing excellent customer service to clients. You'll follow site-specific safety protocols and emergency response procedures, making sure that the environment is secure for both employees and visitors.

To qualify for the Security Officer position at Allied Universal, you must be at least 18 years old, possess a high school diploma or equivalent, and have a minimum of one year of driving experience if applicable. Strong computer skills and customer service experience are essential, while previous data center experience and certifications like OSHA10 and first aid may enhance your application.

Security Officers at Allied Universal typically work Full-Time schedules, which can either be during the day from 7:00am to 3:00pm or overnight from 11:00pm to 7:00am. This flexibility allows you to choose a shift that fits your lifestyle while also enjoying the stability of a full-time position with benefits.

Allied Universal provides its Security Officers with a comprehensive benefits package that includes medical, dental, and vision coverage, a retirement plan, paid time off, and tuition reimbursement. Additionally, employees can take advantage of the Employee Assistance Program which offers 24/7 support for life and work-related challenges.

While experience in a data center is preferred for the Security Officer position at Allied Universal, it is not mandatory. Candidates who are willing to learn and demonstrate strong customer service and computer skills are also encouraged to apply, as training will be provided for the right individuals.

In an emergency situation, I would remain calm and assess the situation quickly to gather all necessary information. Following established protocols, I would alert emergency services if needed, communicate with my team members, and ensure that everyone is safe. It’s important to take control of the situation and provide clear directions to prevent panic.

In my previous roles, I have developed strong customer service skills by actively engaging with clients and addressing their concerns promptly. I always aim to create a welcoming environment, ensuring that every individual feels valued and respected while upholding the security protocols of the facility.

The most important quality for a Security Officer is the ability to remain calm under pressure. Security situations can be unpredictable and stressful, so being able to think clearly and act decisively is crucial to maintaining safety and ensuring a smooth resolution to any issues that arise.

To stay alert during my shifts, I focus on staying engaged with my surroundings and regularly changing my tasks, like doing patrols or checking in with team members. I also ensure I am well-rested before my shifts and take short breaks to recharge when necessary without compromising safety.

I am drawn to Allied Universal because of the company’s commitment to diversity, career advancement, and employee wellness. I appreciate the focus on internal promotions and quality training programs that would allow me to grow my skills and contribute effectively to the team while ensuring the safety of the data center.

I approach conflict with an open mind, dealing with issues promptly and respectfully. I listen to the concerns of others, communicate clearly, and seek a mutually agreeable resolution. If needed, I don’t hesitate to involve supervisory staff to mediate the situation, ensuring that respect and professionalism are maintained.

During regular patrols, I follow a set checklist to ensure no area is overlooked. This includes checking entry and exit points, monitoring for unauthorized access, and identifying any safety hazards. Documenting my observations through reports is also essential to maintain clear communication regarding any findings.

To ensure compliance with safety protocols, I regularly review the training materials and guidelines provided by Allied Universal. I also participate in training sessions and engage in discussions with my team to address any questions or reminders. Adhering to protocols not only protects myself but also my coworkers and clients.

In a previous position, I faced a situation where a patron became overly aggressive. I calmly intervened by deescalating the situation, directing the individual to a more private area to discuss their concerns. By listening and addressing their needs effectively, I was able to resolve the matter without needing to involve law enforcement.

I prioritize tasks based on urgency and potential risk to safety. I always start with a thorough check of the immediate surroundings, then address any scheduled tasks, such as routine inspections or reports. Maintaining communication with team members also aids in prioritizing collaborative tasks effectively.