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Systems Analyst, Customer Success Systems

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities: 

  • Collaborate with internal stakeholders to translate business needs into scalable Gainsight configurations, including automations, workflows, user roles, dashboards, and customer health frameworks.

  • Design, configure, and maintain no-code/low-code system workflows and automations, primarily within Gainsight Horizon Rules Engine, Journey Orchestrator, and Zapier to drive operational efficiency and reduce manual effort.

  • Support the administration and performance monitoring of Customer Success systems, including Gainsight, Salesforce, and other integrated tools such as Monday.com, Jira, Zendesk, and Slack-based workflows.

  • Serve as first-level internal support, managing requests and troubleshooting user issues via Jira, including access management, data discrepancies, workflow errors, and system bugs.

  • Proactively monitor integration and workflow health, identifying and resolving sync failures and automation errors between Gainsight, Salesforce, and connected tools (e.g., Slack, Jira, Zendesk).

  • Maintain user roles, access permissions, system settings, and configurations across Gainsight and other CS tools, ensuring consistent performance and secure operations.

  • Create and maintain process documentation, system configuration records, and standard operating procedures (SOPs) to support team knowledge sharing and scalability.

  • Support major system initiatives and contribute to broader projects; independently manage smaller enhancement projects with guidance from senior team members.

  • Partner with vendors such as Gainsight and other software providers to troubleshoot complex bugs, escalate platform issues, and implement system improvements.

  • Assist in evaluating, onboarding, and supporting new Customer Success technologies (e.g., conversation intelligence tools, email tracking systems, Slack inbox management platforms).

Requirements:

  • 2-5 years of experience in systems administration, business systems support, or Customer Success operations, with a strong foundation in no-code/low-code platforms.

  • Hands-on experience with Gainsight (or a similar CSP), including knowledge of Horizon Rules Engine, Data Designer, Journey Orchestrator, and C360 configurations.

  • Gainsight Level 1 certification is required; Level 2+ preferred.

  • Familiarity with Salesforce (SFDC) data structures and tools that integrate with SFDC; experience managing field mappings, sync errors, or cross-system workflows is a plus.

  • Working knowledge of Zapier, Monday.com, Jira, and Slack integrations; ability to configure or troubleshoot task automation and system handoffs.

  • Comfort with logic statements and condition-based logic as used in Gainsight rules and workflows (e.g., filters, joins, if/then logic, multi-step logic flows).

  • Strong problem-solving skills with a methodical approach to troubleshooting, root-cause analysis, and documentation of system issues and solutions.

  • Ability to communicate effectively with internal stakeholders of varying technical backgrounds—both synchronously (Slack huddles, meetings) and asynchronously through written documentation and updates in Jira or Slack.

  • High attention to detail and comfort executing system changes with precision in live environments.

  • A proactive learner who is curious about Customer Success tools and continuously seeks to optimize user experience and operational efficiency.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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Alex Bouaziz
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What You Should Know About Systems Analyst, Customer Success Systems, Deel

Are you ready to make an impact in the world of Customer Success? Join Deel as a Systems Analyst, Customer Success Systems, and be a vital part of a team that is dedicated to breaking down hiring borders worldwide. At Deel, we’re transforming how businesses connect with exceptional talent, and we need someone like you who has a knack for translating business needs into scalable solutions. This role will allow you to flex your expertise with tools like Gainsight and Salesforce, playing a crucial part in maintaining and optimizing our customer success systems. You’ll collaborate with internal stakeholders to design workflows, manage user roles, and monitor system health to ensure smooth operations. Your proactive approach will help identify and resolve issues, contributing directly to our mission of fostering a diverse global economy. You’ll create documentation that aids in knowledge sharing and supports ongoing learning within the team. You'll find that working at Deel offers not just a job, but a chance to be part of an innovative company that genuinely believes in connecting global talent with great opportunities. With numerous perks and benefits, remote flexibility, and an inclusive culture, there’s never been a better time to dive into this exciting position. Let's build the best platform for global hiring together!

Frequently Asked Questions (FAQs) for Systems Analyst, Customer Success Systems Role at Deel
What are the key responsibilities of the Systems Analyst at Deel?

As a Systems Analyst, Customer Success Systems at Deel, your key responsibilities include collaborating with internal stakeholders to configure scalable solutions within Gainsight, designing no-code/low-code workflows, and ensuring the health and performance of our Customer Success tools like Gainsight and Salesforce. You'll also provide first-level support for user issues, maintain documentation, and actively monitor integrations for potential problems.

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What qualifications do I need to apply for the Systems Analyst position at Deel?

To apply for the Systems Analyst role at Deel, you should have 2-5 years of experience in systems administration or Customer Success operations. Familiarity with Gainsight and its functionalities is essential, as is knowledge of Salesforce data structures. Gainsight Level 1 certification is required, and having experience with automation tools like Zapier is a plus.

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How does Deel support professional development for a Systems Analyst?

Deel is committed to fostering professional growth, especially for roles like Systems Analyst, Customer Success Systems. You'll have access to various learning opportunities, including process documentation and support for continuous education initiatives. The collaborative environment encourages you to pursue new Customer Success technologies and share your knowledge within the team.

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What tools will I be working with as a Systems Analyst at Deel?

In your role as a Systems Analyst at Deel, you'll primarily work with Gainsight, Salesforce, Zapier, and integration tools like Jira and Slack. You'll be designing and maintaining workflows within these systems to drive operational efficiency, so familiarity with these platforms is crucial for your success.

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What can I expect from Deel's company culture as a Systems Analyst?

At Deel, you'll find a diverse and inclusive culture that values innovation and collaboration. As a Systems Analyst, you're part of a vibrant global team that thrives on fostering a supportive work environment. Deel encourages open communication and continuous learning, ensuring that every individual feels valued and capable of making a real impact.

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Common Interview Questions for Systems Analyst, Customer Success Systems
Can you explain your experience with Gainsight?

In your response, focus on specific projects where you utilized Gainsight's features. Discuss your familiarity with the Horizon Rules Engine and how you've contributed to creating workflows or customer health frameworks. Use relevant metrics or outcomes to showcase your impact.

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What approach do you take when troubleshooting system issues?

A good response might include a systematic approach: first identifying the root cause of the issue, using logical deduction and analysis. Discuss your experience in writing documentation for issues and solutions, as well as how you’ve communicated findings with stakeholders.

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How do you handle tight deadlines in project management?

Share examples of past experiences where you successfully managed multiple projects under tight deadlines. Discuss how planning, prioritizing tasks, and effective communication helped you mitigate stress and ensure project completion.

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Describe a successful workflow you implemented.

Highlight a specific example where you created a no-code/low-code workflow using Gainsight or another tool. Discuss the challenges faced, your creative solutions, and the positive outcomes that resulted from your implementation.

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How do you keep up with advancements in Customer Success technology?

Discuss your strategies for staying current with trends in Customer Success tools and technologies. Mention resources like blogs, webinars, or professional networks that you follow, and how you’ve applied new knowledge in your past roles.

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Tell us about your experience with Salesforce.

Explain your familiarity with Salesforce, especially regarding data management, field mappings, and how you integrate it with other tools. Provide examples of challenges you have overcome while working with Salesforce data structures.

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How do you ensure effective communication with non-technical stakeholders?

Describe your approach to presenting technical concepts in a manner that’s easy for non-technical stakeholders to understand. Highlight your experience in using written documentation, visual aids, and organized meetings to facilitate clear communication.

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What is your experience with automation tools like Zapier?

Share specific scenarios where you have used automation tools to enhance productivity or integration between systems. When possible, provide metrics on how these automations contributed to improved workflows.

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How do you prioritize tasks effectively?

Discuss your techniques for prioritizing tasks based on urgency and importance. Explain how you keep track of tasks, adjust priorities as needed, and ensure that key projects align with broader team goals.

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Why do you want to work at Deel as a Systems Analyst?

Emphasize your passion for Customer Success and your belief in Deel's mission of connecting global talent. Discuss specific aspects of the company culture or initiatives that resonate with you and how you see yourself contributing to their success.

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Deel is an American payroll and compliance provider founded in 2019 by Alex Bouaziz, Shuo Wang, and Ofer Simon. The company is based in San Francisco, California and has reported having 2,000 employees in January 2023.

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Inclusive & Diverse
Collaboration over Competition
Fast-Paced
Growth & Learning
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DATE POSTED
March 15, 2025

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