Growth Account Manager - SMB

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

Your Impact

As a Growth Account Manager, you'll drive regional growth by managing and expanding our portfolio of businesses. Your role spans nurturing existing SMB & MM accounts, identifying growth opportunities, and strategizing to boost revenue. You'll play a crucial part in introducing evolving Deliverect solutions to businesses, fostering long-term relationships, and ensuring customers business success.

• Manage and nurture existing client relationships to identify new expansion opportunities in your book of business (SMB & MM).
• Analyze account performance metrics meticulously to pinpoint potential growth avenues, focusing on cross-selling and up-selling Deliverect products tailored to client needs and objectives.
• Cultivate and nurture strategic partnerships with clients, positioning oneself as a reliable and knowledgeable advisor, and proactively identifying opportunities for them to optimize their use of Deliverect's platform to drive business growth.
• Run a volume of client meetings / calls / QBRs with existing accounts in your book of business to drive value
• Utilize CRM tools to track interactions and manage your expansion sales pipeline effectively. 
• Achieve gross expansion and NRR targets, forecast revenue accurately, and contribute to Deliverect's growth.

• 1-2 years of successful experience in a SaaS go-to-market environment.
• Proven ability to develop and nurture strong relationships with existing customers, fostering trust and rapport.
• Ability to identify opportunities to introduce new products or features to existing customers, driving revenue growth through strategic upselling and cross-selling.
• Proven ability to independently manage sales cycles and build strong client relationships.
• Excellent communication, negotiation, and interpersonal skills.
• A deep understanding of restaurant operations and the challenges our customers face.
• A strong understanding of sales best practices and methodologies.
• The ability to thrive in a fast-paced, dynamic environment.

• This is a full-time, hybrid role requiring 4 days in our Ghent office and 1 day working from home. Candidates must demonstrate impeccable English and French language skills, both written and verbal. Any other language skills are considered an advantage.
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.