City Manager - Trieste

As a City Manager at Deliveroo in Trieste, your main responsibilities encompass building and maintaining relationships with restaurant partners, analyzing data for insights to enhance customer offerings, and coordinating strategies to optimize partner performance. You will drive the local sales strategy, manage P&L for your city, and play a critical role in the team’s growth and innovation efforts.

The ideal candidate for the City Manager role at Deliveroo in Trieste should have at least 4 years of proven experience in account management, sales, or strategy roles. We are looking for someone who is results-oriented, has a solid understanding of P&L management, and can analyze data to drive business decisions. Strong communication and relationship-building skills are essential for this role.

The City Manager role at Deliveroo significantly impacts local restaurants by optimizing their presence on our platform, leading negotiations, and helping them grow their business. By understanding the local market and identifying value proposition gaps, a City Manager can tailor strategies that enhance both the restaurant’s success and the overall customer experience.

As a City Manager at Deliveroo in Trieste, you will experience a mixed working environment that includes both field-based activities and office/home working. This offers a lively and dynamic atmosphere where you can connect with local partners, work collaboratively with the team, and maintain a healthy work-life balance, all while impacting the local food scene.

Deliveroo believes that a diverse workforce drives innovation and reflects the diverse communities we serve. In hiring for the City Manager position in Trieste, we are committed to creating an inclusive environment where various backgrounds, experiences, and perspectives are welcomed. We aim to build a team that not only shares our passion for food but also represents the beautiful diversity of our society.

In answering this question, it's important to express your passion for the food industry, the impact of technology on dining experiences, and how your skills align with Deliveroo's mission. Highlight your desire to drive growth in Trieste, emphasizing how the role excites you as a platform for innovation and change.

Talk about specific experiences where you've successfully managed accounts, built relationships, and driven growth. Focus on the skills you’ve developed in negotiation, data analysis, and understanding market needs, as these will translate well into the role of City Manager at Deliveroo.

Explain your method for utilizing data to identify market trends, customer needs, and areas for improvement. Showcase your analytical mindset and provide examples of how data-driven decisions have led to successful outcomes in previous roles. This aligns well with the requirements for a City Manager.

Use the STAR method to answer this question — describe the situation, the task at hand, the actions you took to resolve it, and the results achieved. Showcase your strong communication and negotiation skills, which are essential for building relationships as a City Manager.

Discuss specific initiatives you would implement, such as enhancing restaurant offerings based on customer feedback, optimizing delivery times, or improving clarity in the app. Highlight your understanding of local preferences and trends as an asset in this role.

Share a multi-faceted approach that includes local market research, personalized outreach, showing potential partners the benefits of joining Deliveroo, and leveraging marketing opportunities. Your strategy should reflect a deep understanding of the local food scene.

Convey your love for challenges and change, sharing techniques you use to stay organized and focused on goals. Emphasize how you thrive on fast-paced interactions and the impact of your work on the community.

Discuss how understanding P&L can drive the success of both Deliveroo and its partners. Highlight your experience managing budgets and making decisions based on financial data, ensuring growth while maximizing resources.

Mention qualities such as strong communication skills, a results-driven mindset, relationship-building capabilities, and adaptability as key traits. Elaborate on why each is important for succeeding in the fast-paced and competitive environment of the food delivery industry.

Discuss approaches like creating clear communication guidelines, providing consistent training for restaurant partners, and monitoring messaging across all platforms. Emphasize the importance of maintaining Deliveroo's brand integrity while allowing individual restaurant personalities to shine.