Senior Specialist, Global Product Operations, Vendor Sales & Operations

As a Senior Specialist in Global Product Operations at Delivery Hero, your main responsibilities include defining effective operational structures, developing comprehensive product rollout plans, liaising with various stakeholders, advising on product globalization, and tracking key business metrics for product adoption. This role demands a proactive approach to enhance operational efficiency and ensure impactful product launches, which is crucial for our continued success in the competitive e-commerce landscape.

To excel as a Senior Specialist in Global Product Operations at Delivery Hero, you need a minimum of 4 years of experience in a product or tech specialist role, preferably within an e-commerce environment. A solid understanding of software development processes, strong data analysis skills, and a proven ability to translate insights into actionable business strategies are essential. Excellent communication skills in English and the capability to manage multiple priorities effectively are also crucial.

In the Senior Specialist role at Delivery Hero, you play a vital part in driving product improvements by analyzing core business metrics and product adoption rates. This data-driven approach allows you to identify challenges and opportunities post-launch, advocating for necessary changes backed by solid insights that enhance user engagement and operational outcomes across markets.

At Delivery Hero, a Senior Specialist in Global Product Operations can expect an engaging and dynamic work environment. We promote a hybrid working model, allowing for collaboration in our spacious Berlin office two days a week, complemented by a culture that values innovation, teamwork, and personal growth supported by educational budgets and various well-being initiatives.

As a Senior Specialist at Delivery Hero, you can look forward to a comprehensive benefits package that includes generous holiday policies, health checkups, access to online courses, gym subsidies, and a corporate pension plan. We also offer an Employee Share Purchase Plan and various meal vouchers to ensure you're well looked after while focusing on your career development.

When answering this question, highlight specific projects where you successfully managed product rollouts, detailing your approach to planning, stakeholder communication, and overcoming challenges. Use metrics to showcase the impact of your efforts, which illustrates your ability to thrive under pressure, an essential trait for the Senior Specialist role at Delivery Hero.

In your response, describe a framework you utilize for prioritization. Explain how you assess the urgency and impact of tasks, while ensuring you communicate effectively with all stakeholders to align on priorities. This demonstrates your organization skills and ability to navigate complex situations, which is crucial for a Senior Specialist at Delivery Hero.

Discuss the analytical tools or methods you use to gather and interpret data, such as SQL queries or dashboards. Detail how you turn insights into actionable plans for product improvements, emphasizing your experience in data-driven decision-making, particularly relevant for the Senior Specialist role at Delivery Hero.

Explain your approach to change management by discussing your strategies for stakeholder engagement, training, and communication during transitions. Highlight specific examples where your management skills led to smoother transitions and higher product adoption rates, important factors for success at Delivery Hero.

Provide a concrete example where you identified inefficiencies and implemented effective solutions. Quantify the impact if possible, like time saved or increased productivity, as this showcases your capability in improving operations—a key part of the Senior Specialist role at Delivery Hero.

Discuss your techniques for fostering collaboration, such as regular meetings, shared digital platforms, or feedback loops. Emphasize the importance of understanding local challenges and how you adapt global strategies to ensure they resonate within various markets, aligning perfectly with your responsibilities at Delivery Hero.

Mention specific tools such as Jira, Confluence, or Miro, and explain how you've used them to streamline processes and enhance communication. Your familiarity with these tools is directly relevant to the Senior Specialist position at Delivery Hero and showcases your readiness for the role.

Discuss your approach to receiving and integrating feedback, which should include listening to concerns, validating insights through data, and collaborating with product teams to address issues. This illustrates your positive engagement with stakeholders, a necessary skill for the Senior Specialist role at Delivery Hero.

Articulate your belief in the importance of understanding user needs and continuous improvement processes. Share your views on how effective communication, training, and support can foster product adoption, which resonates well with the mission at Delivery Hero.

Convey your passion for innovation, collaboration, and impact in the tech space, particularly within the realm of e-commerce. Mention specific aspects of Delivery Hero's mission or achievements that inspire you, demonstrating your enthusiasm and alignment with their objectives in the Senior Specialist role.