Account Supervisor (6 month FTC) (Remote)

As an Account Supervisor at DEPT® in Vancouver, you will oversee a variety of campaigns, ensuring successful delivery from brief to execution. Key responsibilities include managing client expectations, liaising with creative teams, maintaining a strategic overview of accounts, and mentoring junior team members. Your role is crucial in making sure that projects are delivered on time, within budget, and in line with brand values, as well as reporting back on both internal and external challenges.

To qualify as an Account Supervisor at DEPT®, candidates typically have proven experience in a client services role, ideally at the senior account level or as a strong account manager. Familiarity with multi-channel marketing communications, exceptional organizational skills, ability to manage budgets and deadlines, and experience in leading teams are essential. Moreover, a degree in marketing, communications or a related field would be beneficial.

At DEPT®, we emphasize professional growth by offering continuous opportunities for training, development, and certifications. As an Account Supervisor, you will have access to learning initiatives, mentoring programs, and exposure to diverse projects that allow you to enhance your skills and expertise, ensuring your career progresses in the right direction.

DEPT® offers a vibrant and inclusive company culture that champions curiosity and innovation. As an Account Supervisor, you will thrive in an environment that values collaboration, celebrates success, and provides room for autonomy. With a global team across 30+ countries, you will also have rich opportunities to connect with colleagues, participate in social and cultural events, and contribute to meaningful initiatives like DEPT® Cares Month.

DEPT® promotes a flexible hybrid working policy, allowing Account Supervisors to manage their work-life balance effectively. By working remotely in PST hours, you'll have the freedom to balance professional responsibilities with personal life, supported by mental health initiatives, a generous holiday allowance, and a culture that respects the value of downtime.

When answering this question, highlight your relevant experiences focusing on your impact in previous roles, how you managed client relationships, and any successful campaigns you led. Make sure to mention specific tools or processes you utilized for project management.

Discuss your strategies for managing stress during high-pressure situations, such as prioritizing tasks, effective communication with team members, and maintaining a positive attitude. Share an example of a time when you successfully delivered results under pressure.

Talk about your style of leadership, emphasizing your philosophy of empowerment and support. Give examples of how you have guided junior team members, provided constructive feedback, and fostered growth within your team.

Demonstrate your conflict resolution skills by describing how you would empathize with the client's perspective, seek to understand their concerns, and engage in open dialogue. Mention a specific instance where you turned around a challenging relationship.

Discuss your approach to aligning team objectives with brand values, such as conducting regular check-ins, fostering a sense of ownership, and maintaining continuous communication with clients and your team. Providing real examples will strengthen your response.

Delve into your data-driven mindset by discussing the key performance indicators (KPIs) you monitor, such as engagement rates, conversion metrics, or client feedback. Highlight why each metric is important and how it helps in refining strategies.

Prepare to showcase a specific campaign that illustrates your ability to manage projects effectively. Detail your role, the objectives, challenges faced, and the measurable outcomes that demonstrate success.

Explain the importance of clear communication and your strategies for keeping everyone informed. Use examples of tools or methods you’ve implemented successfully in the past to enhance collaboration.

Discuss how you assess team strengths and weaknesses, consider project requirements, and set clear expectations. Mention any tools you use for task management that help streamline the process.

This is your chance to demonstrate your research about DEPT®. Talk about its commitment to innovation, diversity, and its status as a B Corporation. Relate how these values align with your work ethic and career aspirations.