VP, Client Services

As a VP, Client Services at DEPT®, you will establish and maintain strategic partnerships with clients while overseeing the successful execution of deliverables. Your insight will drive client satisfaction, and you will motivate your team to exceed client goals, ensuring that you deliver high-quality service across varied marketing channels.

To excel as the VP, Client Services at DEPT®, you should possess at least 8 years of direct response-focused marketing experience, including deep expertise with Google Ads and Meta Ads. Additionally, a minimum of 5 years in a client-facing role where you managed teams is essential. Being skilled in strategic planning and communications to C-level executives is a must.

In the role of VP, Client Services at DEPT®, you’re accountable for mentoring your direct reports and helping them develop into senior roles. You will create a collaborative and support-driven environment where innovative thinking and strategic insights are encouraged, allowing your team to flourish professionally.

At DEPT®, the culture is a unique blend of collaboration and innovative spirit. You can expect an open-door policy where the best idea wins, fostering a fun, supportive, and inclusive atmosphere. You will be part of a global team that is committed to personal and company growth while making a significant impact in the digital marketing space.

DEPT® believes in investing in the growth of its employees. As a VP, Client Services, you will have access to a variety of tools and resources aimed at enhancing your skills and knowledge. Additionally, supporting your team's development will be key, allowing you to shape the next generation of marketing leaders.

To foster robust client relationships, I prioritize understanding the client’s business challenges and goals deeply. I engage with key decision-makers, provide consistent communication, and proactively offer strategic insights that align with their needs, all while ensuring our deliverables exceed expectations.

In my previous roles, I effectively managed teams of various sizes, focusing on mentorship and development. I have implemented regular feedback sessions, performance metrics, and growth-oriented initiatives to help my team members advance their skills and careers.

In such situations, I believe open and transparent communication is crucial. I would first listen to the client's concerns, then assess the issue internally, and present potential solutions. By collaborating with the client to address their requirements, we can work towards a resolution that satisfies all parties.

I advocate for an agile approach wherein the team regularly assesses our strategies against client objectives. By setting clear KPIs, conducting monthly reviews, and facilitating brainstorming sessions, we remain aligned with client goals and adapt our tactics as necessary.

Data analytics plays a crucial role in client services, as it helps identify trends, measure performance, and optimize strategies. I leverage analytics tools to provide actionable insights, enabling our team to adjust campaigns effectively so we can better achieve our clients’ outcomes.

I have extensive experience in creating and executing integrated media strategies that align multiple channels—such as SEO, paid search, and social media. By collaborating with cross-functional teams, I ensure a cohesive approach that maximizes our clients' marketing efforts and enhances visibility across platforms.

I believe that leading by example and fostering a supportive environment are key. I encourage open communication, provide opportunities for professional development, and celebrate team achievements. By aligning team goals with the company’s vision, I motivate my team to innovate and excel.

In a past role, a significant market change required us to pivot our strategy swiftly. I coordinated an emergency meeting with the team, leveraged real-time data analytics, and focused on client communication to develop a rapid-response plan that not only retained client trust but resulted in continued growth despite changing circumstances.

Innovation is pivotal in client services as it keeps us ahead of industry trends and allows us to provide cutting-edge solutions. I encourage my team to explore new technologies, stay updated on market shifts, and think creatively to solve client challenges, ensuring we remain a valuable partner.

I am drawn to DEPT® because of its pioneering approach to digital marketing and commitment to personal growth. The collaborative culture coupled with the opportunity to lead a talented team aligns perfectly with my passion for innovation and my drive to contribute to impactful client relations.