Intermediate Site Reliability Engineer - OP01625-01

An Intermediate Site Reliability Engineer (SRE) at Dev.Pro provides vital IT administration support, focuses on maintaining critical systems, and handles various responsibilities including incident management and system performance optimization. This role involves communicating with clients, managing alerts, and ensuring smooth operations. Your contributions directly impact the support we offer to one of our largest clients, which is recognized globally.

To thrive as an Intermediate Site Reliability Engineer at Dev.Pro, candidates should have 2-3 years of experience in SRE or DevOps roles, especially in supporting production environments. Upper-intermediate English proficiency is required, along with familiarity with monitoring systems, OS-level tasks, networking fundamentals, and basic SQL commands. Understanding of the Azure cloud platform is also essential for provisioning services effectively.

Key responsibilities include providing comprehensive IT support, troubleshooting and resolving technical issues, optimizing system performance, and participating in both SRE team and client meetings. Ensuring the maintenance of relevant IT documentation and managing alerts is also a crucial part of this role. You will actively contribute to our SRE efforts, making your role integral to our operations.

Dev.Pro fosters a corporate culture that values diversity, respect, and creative thinking. As an Intermediate Site Reliability Engineer, you’ll be part of an environment that encourages professional growth and strong collaboration. The company provides mentorship programs, opportunities for continuous learning, and fun team-building activities, creating a supportive atmosphere to thrive in your career.

Benefits for an Intermediate Site Reliability Engineer at Dev.Pro include generous paid time off of 30 days per year, health insurance on a reimbursement basis, and support for personal leave. Additionally, you'll have access to mentorship and educational resources like language lessons, ensuring your continuous professional growth and well-being.

Begin by discussing specific tools you've used, like Prometheus or Grafana, and how you've implemented them in previous roles to monitor production environments. Emphasize your understanding of how these systems help in preemptively identifying issues and contributing to the overall uptime of services.

Describe your systematic approach to troubleshooting, perhaps mentioning specific techniques such as checking logs, replicating issues in staging, or using diagnostic tools. Highlight any past experiences where your troubleshooting skills led to timely resolutions.

Share examples of performance metrics you've monitored and the tools you use to evaluate system health. Discuss how proactive analysis has led to adjustments or optimizations that improved performance, demonstrating your analytical skills and technical awareness.

Discuss your experience with Azure DevOps, focusing on how you've set up CI/CD pipelines and managed deployments. If applicable, share outcomes of these processes, such as reduced deployment times or improved code quality.

Talk about the importance of documentation in IT support, providing examples of how you've created or updated IT manuals, incident reports, or alert documents. Emphasize the need for clarity and accessibility, showcasing the impact thorough documentation has on team efficiency.

Discuss your knowledge of basic information security principles, perhaps explaining concepts like data encryption, user access controls, and network security measures. Highlight any relevant experiences where you've implemented security practices in past roles.

Discuss your communication style and emphasize the importance of clear, concise updates. Provide examples of how you've managed client expectations during technical issues, perhaps illustrating with a time when you diffused a potentially tense situation.

Share your proactive approach to continuous learning, such as taking courses, attending workshops, or engaging with community-driven resources. Highlight specific instances where you've successfully adopted new technologies relevant to SRE.

Describe your prioritization strategy, possibly using a real scenario that required you to make quick decisions on urgent tasks. Stress the balance you maintain between urgency and importance, ensuring critical systems are never compromised.

List tools you’re well-versed in that align with the responsibilities of an SRE position, such as Terraform for infrastructure as code, Azure services, and any other relevant technologies. Provide context on how you've applied these tools practically.