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Call Center Sales Rep - Career Satisfaction

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57552.5 / YEARLY (est.)
min
max
$42560K
$72545K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Rep - Career Satisfaction, DISH

Looking for an exciting opportunity? Join DISH as a Call Center Sales Rep in Essex County, NJ! Here, you won't just be selling; you'll be forging meaningful connections with customers as you guide them through our innovative range of products including DISH TV and Boost Mobile. With a non-negotiable base pay of $20.50, plus the potential for uncapped commissions, your earning potential is vast—first year on-target earnings can reach $68,000! And don’t worry if you’re new to sales; DISH provides full-time paid training to get you up to speed. You'll engage with both new and existing customers using a consultative approach—NO cold calling involved! Our Inside Sales team is all about creating value and offering solutions that truly meet customer needs. Plus, if you’re eager to grow, there are ample opportunities for career advancement within your first year. You can look forward to a rewarding experience that includes a comprehensive benefits package, exclusive perks like complimentary DISH TV programming, and a culture that celebrates success. Join us in reimagining the future of connectivity and see just how far you can go with DISH!

Frequently Asked Questions (FAQs) for Call Center Sales Rep - Career Satisfaction Role at DISH
What are the responsibilities of a Call Center Sales Rep at DISH?

As a Call Center Sales Rep at DISH, you'll be responsible for positioning and selling DISH and Boost Mobile products to both new and existing customers. Your key duties will include assessing customer needs, demonstrating the value of our solutions, maintaining in-depth product knowledge, and providing excellent customer service to build strong relationships.

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What qualifications do you need to become a Call Center Sales Rep at DISH?

To qualify for the Call Center Sales Rep role at DISH, you typically need a high school diploma or GED. We welcome candidates without previous experience, as we provide comprehensive paid training. A competitive spirit, strong communication skills, and a focus on customer satisfaction are also important.

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What is the training process for a Call Center Sales Rep at DISH?

DISH offers a robust training program for Call Center Sales Reps that includes computer-based modules, hands-on activities, role-plays, and call shadowing. Whether you're entering the job market or switching careers, our training helps ensure you succeed with the skills and knowledge needed for the role.

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Is there room for growth as a Call Center Sales Rep at DISH?

Absolutely! At DISH, growth opportunities are one of our best benefits. High performers can promote two levels within their first year, thanks to our commitment to professional development and continuous feedback.

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What benefits does DISH offer to Call Center Sales Reps?

DISH provides a comprehensive benefits package for Call Center Sales Reps, including paid training, medical, dental, and vision insurance, a 401(k) with company match, tuition reimbursement, and numerous exclusive perks like complimentary DISH TV programming and discounts on Sling TV and Boost Mobile.

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Common Interview Questions for Call Center Sales Rep - Career Satisfaction
How would you handle an irate customer as a Call Center Sales Rep?

Handling an irate customer requires patience and excellent communication skills. Listen actively to their concerns, empathize with their situation, and offer a calm, constructive solution. Demonstrating empathy and maintaining a positive attitude can turn a negative experience into a new opportunity for satisfaction.

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Can you describe a time you met or exceeded sales targets?

To answer this question, think of a specific instance where your efforts led to exceeding sales goals. Explain the strategies you employed, such as understanding customer needs and presenting solutions, and highlight the outcomes of your approach to demonstrate your capability and commitment.

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What motivates you in a sales role like that of a Call Center Sales Rep?

Motivation in a sales role often stems from a desire to help customers find the right solutions and achieve personal targets. Share how achieving goals, earning commissions, and recognition drives you, aligning it with DISH’s focus on sales success and customer satisfaction.

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How do you stay updated with new products and services while working at DISH?

Staying updated requires a proactive approach: regularly engage in training sessions, familiarize yourself with product updates, and practice active learning. Networking with colleagues and participating in mentorship programs will also help expand your knowledge base.

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Describe your approach to building relationships with customers.

Relationship building revolves around trust and understanding. Start by genuinely engaging with customers, understanding their needs, and responding with personalized solutions. Consistency in follow-ups and maintaining an upbeat demeanor will help in nurturing long-term connections.

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What techniques do you use to persuade a customer to make a purchase?

Effective persuasion involves understanding the customer’s pain points and clearly articulating how your product can solve their issues. Utilizing features versus benefits is key, and coupling this with testimonials or success stories can enhance credibility and encourage purchasing decisions.

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How do you organize your time when dealing with multiple customer inquiries?

Organizing time while managing multiple inquiries involves prioritizing tasks and staying structured. Consider using a queue management system to handle calls efficiently, and don’t hesitate to take notes during calls to keep track of customer needs and follow-ups—a systematized approach fosters effectiveness.

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How would you handle a situation where you don’t know the answer to a customer’s question?

It’s okay not to have all the answers immediately. Politely acknowledge the customer’s question, assure them you’ll get the right information, and follow through promptly. This builds trust and demonstrates your commitment to excellent service.

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What do you believe is the key to successful sales?

Successful sales hinge on understanding customer needs, building rapport, and communicating generously. Focusing on providing value instead of just closing a sale encourages sustainable relationships, enhancing both customer satisfaction and sales success.

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Why do you want to work as a Call Center Sales Rep at DISH?

Express your enthusiasm for DISH’s innovative products and commitment to customer service. Also, highlight how this role aligns with your passion for sales, your desire for professional growth, and your excitement about contributing to a forward-thinking company.

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DATE POSTED
April 1, 2025

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