Sales Support Associate (Third Party, Contract) - For pooling

As a Sales Support Associate at Carousell Group, your primary responsibilities include processing deals created by the sales team, performing deal verifications, managing commercial account manager concerns, and coordinating requests with relevant departments for sales operations. You will also utilize CRM tools like Salesforce to manage sales data and client communications effectively.

For the Sales Support Associate position at Carousell Group, candidates should have completed at least two years in college or university in business-related fields such as management, marketing, or economics, or in IT-related courses. Experience with CRM or subscription tools is preferred, alongside strong proficiency in both written and verbal communication in English and Filipino.

At Carousell Group, the work culture encourages values like humility, empathy, accountability, and teamwork. These values create an environment where a Sales Support Associate can thrive, as collaboration and support from colleagues are key to overcoming challenges and succeeding in fulfilling customer needs efficiently.

A Sales Support Associate at Carousell Group will primarily use CRM tools such as Salesforce for managing sales data and client interactions. Additionally, proficiency in MS Excel and Google products for data analysis and reporting is a plus, enhancing the operational capabilities in handling various tasks.

The Sales Support Associate role at Carousell Group is a full-time position offered on a project basis, specifically through a third-party agency, with a 6-month contract. The work involves a hybrid arrangement that may require flexibility for in-office attendance as needed.

When handling a disappointed customer, I would remain calm and listen actively to their grievances. Acknowledge their feelings and take ownership of the issue, assuring them that I am here to help. Then, I would clarify any misunderstandings, provide accurate information on what can be done to resolve the situation, and follow up to ensure their satisfaction.

I have hands-on experience using Salesforce for tracking sales metrics, managing client communications, and maintaining accurate records. My familiarity allows me to navigate the system efficiently and leverage its features to enhance operational tasks within the sales support function, ensuring nothing falls through the cracks.

I prioritize tasks by assessing urgency, impact, and deadlines. I often use a checklist to organize requests and communicate with my team about the priorities for the day. This transparency allows us to collaborate effectively on high-impact tasks while ensuring that all requests are addressed in a timely manner.

In a previous role, I encountered a situation where a sales tool malfunctioned, disrupting our operations. I quickly gathered information from team members about the issues, collaborated with the IT department for troubleshooting, and communicated the status to affected clients. This proactive approach not only resolved the issue but also restored client trust and satisfaction.

To ensure successful outcomes, I would develop a thorough understanding of our products and services to communicate effectively with clients. I would implement consistent follow-ups, verify all deal details promptly, and leverage CRM tools to track progress. Additionally, maintaining open communication with the sales team is essential to address any concerns swiftly.

I would approach a tight deadline by evaluating the tasks that need to be completed while also addressing customer inquiries. I would create a structured plan, allocate a specific amount of time for inquiries, and focus on high-priority tasks first. Additionally, I'd communicate expectations to customers to keep them informed while ensuring timely completion of my work.

Key qualities for a Sales Support Associate at Carousell Group include strong communication skills, the ability to work well under pressure, a problem-solving mindset, and adaptability to change. Being detail-oriented and possessing a high sense of integrity are also crucial for maintaining client relationships and achieving operational excellence.

In my previous position, I analyzed sales data using Excel to identify trends and performance metrics. This information helped our team develop effective strategies, ultimately increasing our conversion rates by 15%. Understanding data's impact on sales helped me contribute to strategic decisions that drove better outcomes.

I maintain my knowledge of market and industry trends by subscribing to relevant newsletters, following industry influencers on social media, and participating in professional forums and webinars. This continuous learning allows me to stay updated and apply market insights to our sales processes effectively.

I am motivated by the ability to make a tangible impact on customer satisfaction and sales success. The dynamic nature of sales support, coupled with my passion for problem-solving and teamwork, drives me to contribute to the overall mission of our company and help facilitate positive customer experiences.