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Call Center Sales Rep - Training Provided

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57616.5 / YEARLY (est.)
min
max
$42560K
$72673K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Rep - Training Provided, DISH

Are you ready to kickstart a rewarding career? DISH, an EchoStar company, is on the lookout for an enthusiastic Call Center Sales Rep to join our dynamic team in Roseland, NJ. This role comes with a competitive non-negotiable base pay of $20.50 per hour, plus the potential for uncapped commissions. Imagine yourself earning up to $68,000 in your first year! The best part? You don’t need any prior experience; we provide full-time paid training to set you up for success. Our Inside Sales & Retention team is dedicated to helping customers get the most out of DISH's offerings, from satellite TV to mobile plans. As a Call Center Sales Rep, you’ll connect with both new and returning customers, guiding them through the best options to fit their needs. And since we only use inbound calls, you’ll never have to worry about cold calling! We pride ourselves on offering ample growth opportunities, rewards for high performance, and comprehensive benefits that include medical, dental, and even tuition reimbursement. Plus, enjoy perks like free DISH TV programming and discounts on mobile services. If you’re a dependable communicator with a competitive spirit, we want to hear from you! Ready to join a team that values your growth and success? Let’s talk!

Frequently Asked Questions (FAQs) for Call Center Sales Rep - Training Provided Role at DISH
What responsibilities does a Call Center Sales Rep have at DISH?

As a Call Center Sales Rep at DISH, your primary responsibilities include engaging with new and existing customers to sell DISH and Boost Mobile products and services. You'll assess individual customer needs, manage real-time data entry, and maintain a comprehensive understanding of our offerings and promotional advantages. Your role emphasizes delivering impeccable customer service and building lasting relationships to upsell products effectively.

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What qualifications are needed to become a Call Center Sales Rep at DISH?

To qualify for the Call Center Sales Rep position at DISH, candidates must have at least a high school diploma or GED. While no prior sales experience is required, we value a competitive spirit and a customer-focused mindset. A successful candidate should be dependable, possess strong communication skills, and be willing to work flexible shifts, including evenings and weekends.

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What kind of training does DISH offer for new Call Center Sales Reps?

DISH invests significantly in its new Call Center Sales Reps through a comprehensive paid training program. This includes immersive training sessions, hands-on activities, role-playing, and mentorship opportunities designed to ensure a smooth transition into your new role. You'll be well-equipped with the skills necessary to thrive in a sales environment, whether you're starting fresh or bringing previous experience.

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How can a Call Center Sales Rep advance their career at DISH?

Career advancement is a major benefit of working as a Call Center Sales Rep at DISH. High performers have the opportunity to promote to two higher levels within their first year, based on individual performance. DISH supports skill development and growth, enabling reps to maximize their earnings and career trajectory.

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What are some additional perks of working as a Call Center Sales Rep at DISH?

Working as a Call Center Sales Rep at DISH comes with a plethora of perks beyond competitive pay. Enjoy comprehensive benefits like medical, dental, and vision insurance, as well as a 401(k) with a company match. There are also exclusive perks such as free DISH TV programming, discounts on mobile plans, and travel rewards for top performers.

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Common Interview Questions for Call Center Sales Rep - Training Provided
How do you handle rejection in sales as a Call Center Sales Rep?

Handling rejection in sales is crucial for any Call Center Sales Rep. A great way to answer this question is to share how you focus on learning from each experience, maintaining a positive attitude, and if necessary, adjusting your approach. Emphasizing resilience shows you can bounce back and keep striving for success.

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Can you describe a time when you went above and beyond for a customer?

When answering this question, think of a specific instance where you took extra steps to ensure customer satisfaction, whether it was resolving an issue or exceeding expectations. Highlighting your commitment to customer service demonstrates that you align with DISH’s values as a Call Center Sales Rep.

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What methods do you use to persuade customers over the phone?

In your response, outline your approach to building rapport quickly and effectively communicating value. Mention techniques like actively listening to customer needs, presenting customized solutions, and using compelling, relatable stories to connect with your audience.

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How would you assess and understand a customer’s needs during a call?

To address this, explain the importance of asking open-ended questions and fully listening to the customer's responses. By actively engaging and reflecting back what you’ve heard, you can better understand their needs and provide them with the most suitable DISH or Boost Mobile solutions.

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What do you think is key to building trust with customers?

Key factors in building trust with customers include honesty, transparency, and consistent follow-up. You should express that as a Call Center Sales Rep, it's about demonstrating reliability and delivering on promises to cultivate a positive customer relationship.

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How do you prioritize during busy call shifts?

A strong answer might include discussing the importance of time management and staying organized. Share techniques you use to handle multiple customer interactions effectively, such as creating a checklist or using technology tools to keep track of priorities.

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What do you believe sets DISH apart from its competitors?

Responding to this question effectively requires a good understanding of DISH's unique offerings and market strategies. Highlight its advanced technology, customer service reputation, or exclusive products that differentiate DISH from others in the industry.

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How do you keep yourself motivated in a commission-based sales role?

Articulate your methods for staying motivated under pressure, such as setting personal sales goals, celebrating small achievements, and maintaining a positive mindset. Stressing the drive for higher commission can resonate with the interviewers.

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How would you handle a difficult customer?

A strong answer here should include the importance of patience, empathy, and active listening. Explain that you would first seek to understand the customer’s concerns, reassure them that you’re committed to resolving their issues, and then guide them toward a resolution.

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What are your long-term career aspirations as a Call Center Sales Rep?

For this question, it’s a good idea to show ambition and a desire for growth within the company. Articulate your goals clearly, perhaps mentioning any specific positions you’re interested in and how you plan to contribute to DISH's success.

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DATE POSTED
April 1, 2025

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