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Sales Call Center Agent - Customer Facing

Company Summary

$15.75 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $15.75/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Average salary estimate

$52742.5 / YEARLY (est.)
min
max
$32760K
$72725K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Call Center Agent - Customer Facing, DISH

Are you ready to kick off your career as a Sales Call Center Agent with EchoStar? Based right in El Paso County, TX, EchoStar is committed to connecting people through innovative technology and exceptional service. With a starting base pay of $15.75 and uncapped commission potential, your first-year on-target earnings can reach an impressive $68,000. No previous experience? No problem! We provide comprehensive, full-time paid training to set you up for success. As a Sales Call Center Agent, you will engage with both new and existing customers via inbound calls, showcasing the value of our renowned services such as DISH TV, Sling TV, and Boost Mobile. We take pride in our consultative approach, helping customers find the best solutions tailored to their needs. You’ll negotiate your way to success without any cold calling required! At EchoStar, we believe in rewarding your hard work—our top-tier performers often earn well over six figures annually, thanks to our uncapped commission structure. Along with a path for career advancement in your first year, you’ll enjoy a suite of benefits ranging from healthcare to 401(k) plans. This role is perfect for those with a competitive spirit and a growth mindset who want to thrive in a supportive environment. Ready to dabble in a rewarding career while contributing to the future of connectivity? Join us at EchoStar today!

Frequently Asked Questions (FAQs) for Sales Call Center Agent - Customer Facing Role at DISH
What responsibilities does a Sales Call Center Agent at EchoStar have?

As a Sales Call Center Agent at EchoStar, you will primarily focus on selling DISH TV and Boost Mobile products to both new and existing customers. Your day-to-day will involve assessing customer needs, offering tailored solutions, and providing exceptional customer service to build lasting relationships. You will navigate customer systems efficiently and engage with a diverse range of clients to meet and exceed sales targets.

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What qualifications do I need to apply for the Sales Call Center Agent position at EchoStar?

To apply for the Sales Call Center Agent role at EchoStar, candidates should possess a high school diploma or GED. No prior experience in sales is required, making it an ideal entry-level position. However, we look for individuals with a competitive spirit, excellent communication skills, and the ability to work full-time in a flexible environment, as shifts may include evenings, weekends, or holidays.

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How does the commission structure work for the Sales Call Center Agent at EchoStar?

EchoStar's Sales Call Center Agent position offers uncapped commission potential. With a base pay of $15.75 per hour, your first-year on-target earnings are expected to reach approximately $68,000. Top performers in this role often exceed six figures annually, as your income will directly correlate with sales performance, providing ample incentive to excel.

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What training will I receive as a Sales Call Center Agent at EchoStar?

At EchoStar, comprehensive training is a cornerstone of our Sales Call Center Agent onboarding process. You'll benefit from a combination of computer-based modules, instructor-led sessions, hands-on activities, and real-call shadowing, designed to equip you with the skills and knowledge necessary for success. This immersive training ensures you are well-prepared to engage with customers confidently.

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What opportunities for career growth exist for a Sales Call Center Agent at EchoStar?

EchoStar is dedicated to fostering talent and offering career advancement opportunities. As a Sales Call Center Agent, you may be eligible for promotions within your first year based on your performance. Our structure promotes from within, so hard work and dedication can lead to multiple levels of career progression in a short time frame, ensuring continued growth and success.

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Common Interview Questions for Sales Call Center Agent - Customer Facing
Can you describe your experience with customer service?

When answering this question, highlight any relevant customer service experience you’ve had, even if it’s informal. Discuss how you handle challenging situations, listen to customer needs, and provide effective solutions, emphasizing that the role of a Sales Call Center Agent at EchoStar is heavily reliant on understanding and meeting customer expectations.

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What do you know about EchoStar and its services?

Demonstrate your knowledge of EchoStar by mentioning its key services including DISH TV, Sling TV, and Boost Mobile. Highlight the company’s commitment to connectivity and customer satisfaction, reflecting your enthusiasm for contributing to its mission through the Sales Call Center Agent role.

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How would you handle a difficult customer call?

Explain your method for de-escalating situations, such as remaining calm, actively listening to the customer’s concerns, and providing solutions. Be sure to mention how maintaining a positive attitude aligns with the EchoStar commitment to excellent customer service.

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Why do you want to work as a Sales Call Center Agent?

Discuss your interest in sales and customer interactions, highlighting how the Sales Call Center Agent role at EchoStar aligns with your career goals. Express your excitement about the company’s reputation and the potential for professional growth within an innovative organization.

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What strategies would you use to meet sales targets?

Focus on your consultative approach, emphasizing how you would assess customer needs, showcase products' values, and build relationships. Mentioning your competitive spirit could enhance your answer, showing how you thrive under performance-oriented goals.

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How do you stay motivated in a sales environment?

Share personal techniques for maintaining motivation, such as setting personal goals, celebrating small successes, or seeking mentorship from peers. Align your response to EchoStar's culture of rewarding performance and recognition, showcasing why you would excel in this role.

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Describe a time you successfully sold something.

Prepare to share a specific example, focusing on your process, from understanding your customer's needs to tailoring your pitch. Highlight your adaptability and persuasive skills, as these will resonate well with the responsibilities of a Sales Call Center Agent at EchoStar.

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What qualities make you a good fit for the Sales Call Center Agent role?

Emphasize your excellent communication skills, proactively seeking feedback for improvement, and a customer-centered mindset. Discuss how these qualities align with EchoStar’s values and mission as a company focused on enhancing customer experiences.

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How would you familiarize yourself with EchoStar's product offerings?

Talk about your commitment to learning, mentioning that you would engage in training sessions, utilize resources provided by EchoStar, and interact with experienced team members to fully understand the products. This proactive approach shows your dedication to customer satisfaction.

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What would you do in your first week as a Sales Call Center Agent at EchoStar?

Discuss your plan to immerse yourself in the training program, learn about the products and services, and develop a rapport with your team. Highlight your eagerness to absorb as much information as possible, ensuring you’re well-prepared to engage with customers confidently.

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DATE POSTED
March 26, 2025

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