ServiceNow Developer

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a ServiceNow Developer to support the implementation of IT Service Management (ITSM) solutions within the ServiceNow platform. The ideal candidate will be responsible for configuring, customizing, and developing ServiceNow applications to meet business requirements. This role requires hands-on experience with ServiceNow ITSM modules, scripting, integrations, and UI customizations. The developer will work closely with the ServiceNow Architect and stakeholders to deliver a scalable and efficient solution.

Duties and Responsibilities:

• Assist in functional and technical workshops to gather business requirements.
• Develop user stories and technical documentation.
• Collaborate with architect to define technical design, security roles, and governance frameworks.
• Knowledge Management: Configure the knowledge base, approval workflows, and knowledge categories.
• Incident Management: Develop incident workflows, SLA configurations, major incident management, and VIP user handling.
• Service Request Management: Create order guides, request fulfillment workflows, notifications, and SLA logic.
• Agent Workspace: Customize role-based landing pages, Agent Assist, and contextual sidebar features.
• CMDB & Asset Management: Support CMDB configuration, foundational data setup, and list/form updates.
• Reporting: Develop custom reports and dashboards with Performance Analytics (PA) jobs.
• Integrations: Implement Tanium integration (bi-directional CMDB updates) and telephony system enhancements.
• Data Migration: Assist in data mapping, migration execution, and validation efforts.
• Develop UI Policies, Business Rules, Client Scripts, Flow Designer workflows, and Script Includes.
• Utilize Glide API and JavaScript for automation and process optimization.
• Support advanced Work Assignment configurations for ticket routing.
• Support UAT testing, remediation, and retesting.
• Support the creation of technical documentation and user training materials.
• Assist with Go-Live activities, including final configuration reviews and production deployment.
• Provide post-Go-Live support and implement patches or minor enhancements as needed.

Qualifications

Education and Years of Experience:  

• 3+ years of experience as a ServiceNow Developer, specializing in ITSM implementations.

Required and Desired Skills/Certifications: 

• Strong experience in ServiceNow development, including UI customization, scripting, and workflow automation.
• Proficiency in JavaScript, Glide API, Flow Designer, UI Policies, Business Rules, and Client Scripts.
• Hands-on experience with REST/SOAP API integrations.
• Experience with Service Catalog, Request Management, Incident Management, CMDB, and Asset Management.
• Familiarity with ServiceNow security roles, ACLs, and user/group configurations.
• Strong troubleshooting and debugging skills.

Additional Requirements:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM).
• Experience with ServiceNow Automated Test Framework (ATF).
• Exposure to ITOM, ITAM, or SecOps is a plus.
• Experience in Agile/Scrum environments.

Min Citizenship Status Required: Must be eligible work in the United States

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.