Host, Customer Service​/HelpDesk, Front Desk​/Receptionist

As a Host at our Totowa, NJ location, your main responsibilities will include greeting and seating guests, managing the flow of the restaurant, and providing a positive first and last impression. You will play a crucial role in creating a welcoming environment by acknowledging each guest as they arrive and depart.

No previous experience is required to apply for the Host position at our Totowa, NJ location. We value a great personality and a friendly attitude above all else. We provide thorough training to help you develop the skills necessary to excel in the role.

To be successful as a Host at our Totowa, NJ location, you must possess a warm and friendly personality. The role requires physical stamina, as you will need to stand for long periods and lift weights of 10 to 20 pounds. The minimum age requirement for this position is 18.

Hosts at our Totowa location enjoy a range of benefits, including competitive pay, health care benefits, flexible working hours, extensive training, meal discounts, and real advancement opportunities within the company.

The Host position at our Totowa, NJ location is vital in ensuring a great customer experience. As the first point of contact, you set the tone for the visit, making guests feel welcome and valued. Your engaging and friendly interactions can make all the difference in their dining experience.

When answering this question, think of a specific example where you went above and beyond for a customer. Highlight your friendly approach and how you positively impacted their experience, as these skills are essential for the Host position.

When discussing this, emphasize your ability to listen and empathize with the customer’s concerns. Explain how remaining calm and professional can resolve issues effectively, making guests feel heard and valued, which is crucial for a Host.

A great Host combines a warm and welcoming personality with efficient organizational skills. Discuss how being approachable and friendly can enhance guests' overall experience, showcasing the key traits for the Host role.

Explain your strategies for staying organized and keeping a positive attitude during busy times. Detail how you prioritize tasks and ensure guests feel welcomed despite the hustle, highlighting your multitasking capabilities.

Discuss the importance of communicating with guests. You could offer them updates on wait times or provide them with complimentary items while they wait to enhance their experience, demonstrating your commitment to customer service.

Mention your approach to greeting guests with a smile and engaging them in friendly conversation. This is essential for creating an inviting atmosphere, which is a key part of the Host position.

Share your enthusiasm for creating positive customer interactions. Explain how you admire the company's values and community, showing that you’re genuinely interested in becoming part of the team.

Emphasize that collaboration is essential in a front-of-house role. Share examples of how you effectively communicate with kitchen and service staff to ensure smooth operations, which is critical as a Host.

Highlight the importance of a friendly demeanor, which is crucial for making guests feel valued. Discuss how this quality fosters a welcoming atmosphere and encourages repeat visits.

Explain your technique for staying calm and organized under pressure. Share how you would communicate with guests and staff to smoothly manage the situation, ensuring that guest needs are prioritized at all times.