Customer Service Rep(01631) - 832 E.High St. ste.8

As a Customer Service Rep at 832 E. High St. in Potosi, your primary responsibilities involve operating various equipment, stocking ingredients, and preparing food products. You'll also handle telephone orders, maintain inventory, and ensure paperwork is completed accurately. Strong communication skills are required, as you'll interact with customers both over the phone and in-person.

To excel as a Customer Service Rep at 832 E. High St., you need strong verbal and written communication skills for processing orders. Additionally, you'll require basic math skills to manage monetary transactions, alongside excellent motor coordination for efficient operation of equipment.

At 832 E. High St. in Potosi, comprehensive on-the-job training is provided for all new Customer Service Reps. This training includes the use of equipment, customer service techniques, and familiarity with our product standards, ensuring you feel confident in your role.

A Customer Service Rep at 832 E. High St. can expect to be on their feet most of the time, involving tasks such as walking, standing, and occasionally lifting items up to 50 pounds. You'll need to be ready for bending, stooping, and working in varying temperatures as part of the job.

The work environment for a Customer Service Rep at 832 E. High St. features a fast-paced atmosphere that may include exposure to varying temperatures, food odors, and the hustle of a busy store. Being adaptable to weather changes when performing outside tasks is also essential.

In handling difficult customers, it's key to remain calm and listen actively to their concerns. Acknowledge their issues and express empathy. Provide solutions when possible and assure them that their feedback is valuable.

In a team setting, collaboration is crucial. Share a specific scenario where you effectively communicated with your team to resolve customer issues or improve service, highlighting your role in that teamwork.

Accuracy in order processing begins with careful listening to customer requests. I always double-check orders before finalizing any transaction, and I make use of tools available to ensure that the right items are processed accurately.

During busy shifts, I prioritize tasks based on urgency and customer needs. My first step is to identify immediate requests, then I tackle any pending orders while communicating with fellow team members to ensure no one is overlooked.

My experience in cash handling includes using cash registers efficiently, counting cash drawers before and after shifts, and making correct changes for customers. Accuracy is vital, and I always perform counts methodically to avoid errors.

To train a new employee, I would start with a welcoming introduction to the team, followed by a thorough explanation of our processes. Hands-on training is essential, ensuring they shadow more experienced staff while gradually taking on their responsibilities with guidance.

Staying positive during long shifts involves maintaining a good mindset by focusing on customer interactions and team camaraderie. I also take short breaks to refresh and motivate myself, which helps me stay energized and engaged throughout the day.

Understanding food safety regulations is critical in a customer service role. I keep informed about proper food handling techniques, cleanliness standards, and serving temperatures, always prioritizing customer safety and product integrity.

In a situation with low supplies, I would first communicate with my supervisor to assess what can be done. I’d check the inventory, place orders if appropriate, and inform team members so we can manage customer expectations while ensuring smooth service.

My motivation for providing excellent customer service comes from the satisfaction of knowing I can positively impact a customer's experience. Fostering connections and ensuring clients leave happy is deeply rewarding, driving me to excel in my role.