Customer Service Rep(02848) - 218 South State St - job 1 of 3

As a Customer Service Rep at Domino's Pizza, your main duties include handling phone calls, taking orders efficiently, making pizzas, processing cash transactions, providing exceptional customer service, and maintaining cleanliness in the store. You’ll play a crucial role in ensuring customer satisfaction and creating an enjoyable atmosphere.

To qualify for the Customer Service Rep position at Domino's Pizza, you need to possess strong communication skills, the ability to follow directions, and flexibility in your work schedule. Availability on weekends and holidays is required. A positive attitude and a willingness to learn are essential for success in this role.

While there are no specific height or weight requirements for the Customer Service Rep role at Domino's Pizza, candidates should be able to lift up to 25 lbs comfortably. This physical aspect is important as you may need to assist with stock and cleaning.

Previous experience is not necessarily required for the Customer Service Rep position at Domino's Pizza. However, having a background in customer service can be beneficial. We are looking for individuals with a great attitude who are eager to learn and grow within the company.

While working as a Customer Service Rep at Domino's Pizza, you can expect to earn $15.00 an hour. This competitive wage reflects our commitment to attracting talented individuals who are passionate about providing great customer service.

In response to a difficult customer, I would remain calm and listen carefully to their concerns. I believe it’s important to show empathy and understand their point of view. Then, I would offer possible solutions or alternatives while ensuring they feel valued and heard.

To manage stress in a fast-paced environment, I prioritize my tasks and remain organized. During busy periods, I focus on effective time management, communicate with my teammates, and take short breaks when possible to maintain my energy and composure.

Certainly! In a previous role, a customer approached me with an order issue. I listened attentively, apologized, and quickly resolved the problem by offering a replacement. The customer left feeling satisfied and appreciated my promptness, which strengthened my belief in the importance of great customer service.

Effective teamwork hinges on open communication and collaboration. It’s essential to share responsibilities and support one another, especially during peak hours. By fostering a positive atmosphere where everyone feels valued, we can enhance our service quality together.

When dealing with multiple orders, I prioritize based on urgency and delivery times. I ensure to sort the orders efficiently while communicating with my team to prevent any delays. Keeping a check on incoming orders allows us to serve customers promptly.

I'm motivated by the opportunity to connect with customers and provide them with an enjoyable experience. Working at Domino's Pizza allows me to be part of a fun and vibrant environment while helping to fulfill cravings and make someone's day better!

To ensure customer satisfaction when taking orders, I would confirm details to avoid misunderstandings, actively listen to customers, and express enthusiasm for their choices. Following up with a friendly confirmation and showing interest in their experience helps build rapport.

I expect thorough training that includes shadowing experienced employees, understanding the order system, and learning about food safety practices. I believe that comprehensive onboarding is crucial for performing my duties effectively and confidently from day one.

During a busy shift, I would focus on staying organized, keeping calm, and efficiently managing my tasks. Team collaboration is key, so I would communicate effectively with colleagues to ensure we’re all aligned and tackling the workflow together.

If I make a mistake on an order, I would immediately acknowledge it and apologize to the customer. I believe in taking responsibility and working quickly to rectify the situation, whether it’s by providing a refund or replacing the order to ensure their satisfaction.