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Customer Service Rep(05236) - 1120 Franklin Ave image - Rise Careers
Job details

Customer Service Rep(05236) - 1120 Franklin Ave

Company Description

About Us
At Harmony Pizza, we are committed to being #1 in every community we serve. We take pride in helping our team members grow and reach their full potential. Join us and be part of a team that delivers great service, creates smiles, and strives to be number #1!

Job Description

WHAT DO CSRs DO?

· Provide a fun, happy, and exciting environment for our Customers while taking orders.

· Uphold and represent a rock-solid brand image.

· Ensure our stores are kept clean and sanitized for our Team and Customers.

· Get into the action and make perfect product all the time. · Learn organizational and inventory skills.

· Provide amazing Customer service.

· Execute time management skills and the ability to multi-task in a competitive work environment.

· Help be part of the pizza industry that is leading in technology by using the most advanced equipment.

· Demonstrate your own style while working in a diverse work environment.

· The ability to take ownership in resolving problems.

· Operate all equipment inside the store.

WHAT’S IN IT FOR YOU?

· Join a winning Team who is the best pizza company in the world & in every neighborhood!

· Work flexible fun hours and enjoy great product discounts.

· This is the first step for many to owning your own Dominos store.

· Learn team building and problem-solving and develop your skills for the future.

· Opportunity to give back to the community through partnerships and donations.

· Variable hourly (meaning hours vary by week) position with competitive pay.

Qualifications

· You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn.

· Strong communication and basic math skills to count change.

· Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills.

· Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines. This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.

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What You Should Know About Customer Service Rep(05236) - 1120 Franklin Ave, Domino's

At Harmony Pizza, we are on the lookout for a vibrant and enthusiastic Customer Service Rep at our location on 1120 Franklin Ave, New Orleans, LA. Our mission is simple: to be the best pizza company in every neighborhood we serve. As a Customer Service Rep, you'll bring smiles to our customers' faces while taking their orders in a fun and lively environment. We value our team members and offer opportunities to grow and develop vital skills like time management and problem-solving. You’ll be upholding a rock-solid brand image, ensuring cleanliness and sanitization in our stores, and making perfect pizzas every time. You’ll also get to wield the latest technology in the pizza industry and work alongside a diverse group of enthusiastic team members. Plus, enjoy flexible hours, competitive pay, and amazing product discounts while contributing positively to the community through our initiatives. If you're at least 16 years old, have a positive attitude, and a willingness to learn, we’d love to have you join our winning team at Harmony Pizza!

Frequently Asked Questions (FAQs) for Customer Service Rep(05236) - 1120 Franklin Ave Role at Domino's
What are the responsibilities of a Customer Service Rep at Harmony Pizza?

As a Customer Service Rep at Harmony Pizza, your main responsibilities will include providing excellent customer service while taking orders, maintaining a clean and sanitized environment, and making delicious pizzas. You’ll also learn how to organize inventory and manage tasks efficiently in a fast-paced environment.

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What qualifications are needed for the Customer Service Rep position at Harmony Pizza?

To qualify for the Customer Service Rep position at Harmony Pizza, you must be at least 16 years old and possess strong communication and basic math skills. A friendly, upbeat attitude and a willingness to learn are also key traits that will help you thrive in this role.

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How does the flexible schedule work for the Customer Service Rep role at Harmony Pizza?

The Customer Service Rep role at Harmony Pizza offers a variable hourly schedule, meaning your hours may vary from week to week. This flexibility allows you to balance work with other commitments, making it an ideal job for students or anyone looking for a part-time position.

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What opportunities for growth does Harmony Pizza provide for Customer Service Reps?

Harmony Pizza encourages growth and development within the company. The Customer Service Rep position serves as a stepping stone for many employees aspiring to own their own pizza store in the future. You'll gain valuable team-building and problem-solving skills that will be beneficial in your career.

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How is the work environment for a Customer Service Rep at Harmony Pizza?

The work environment at Harmony Pizza is fun and dynamic. As a Customer Service Rep, you’ll be part of a diverse team that values a positive atmosphere while working hard to deliver great service and delicious food to our customers.

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Common Interview Questions for Customer Service Rep(05236) - 1120 Franklin Ave
What does great customer service mean to you?

Great customer service means creating a positive experience for every customer, ensuring their needs are met promptly and effectively. As a Customer Service Rep at Harmony Pizza, focus on being friendly, attentive, and responsive to enhance customer satisfaction.

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Can you describe a time when you handled a difficult customer?

When responding to a difficult customer, always stay calm and listen to their concerns. Provide solutions or alternatives as needed. This shows that you value their feedback and are willing to help, which is crucial as a Customer Service Rep at Harmony Pizza.

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How do you prioritize tasks during peak hours?

During peak hours, it's essential to stay organized and focused. I recommend making a quick mental note of the most urgent tasks and tackling them in order. As a Customer Service Rep at Harmony Pizza, effective time management skills will ensure both efficiency and customer satisfaction.

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What do you think makes Harmony Pizza stand out from other pizza shops?

I believe Harmony Pizza stands out because of its commitment to community and quality service. It's more than just pizza; it’s about creating smiles and fostering a friendly environment. As a Customer Service Rep, embodying this spirit will help the brand thrive.

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How would you ensure cleanliness in the store?

Ensuring cleanliness in the store is vital. As a Customer Service Rep, I would regularly check and clean high-touch areas, make sure the dining area is tidy, and ensure proper food handling and sanitization procedures are followed diligently.

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How would you respond to a customer who is unhappy with their order?

Listening to the customer's issue is key. I would apologize for the inconvenience, offer to resolve it quickly by replacing their order, and ensure they leave satisfied. As a Customer Service Rep at Harmony Pizza, it’s crucial to turn their experience around.

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What is your approach to teamwork?

My approach to teamwork is collaborative and supportive. I believe in open communication, assisting team members when needed, and working together towards a common goal. This is especially important in a busy setting like Harmony Pizza.

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Why do you want to work at Harmony Pizza?

I want to work at Harmony Pizza because I admire its commitment to community service and the opportunity for personal growth. I resonate with the values of providing joy and great service, and I’m excited to contribute to a winning team.

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How do you handle stress in a fast-paced environment?

Handling stress in a fast-paced environment requires staying calm and organized. I prioritize tasks, take deep breaths when needed, and focus on delivering great service. This skill is essential for a Customer Service Rep at Harmony Pizza.

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What skills do you bring to the Customer Service Rep position?

I bring strong communication and customer service skills, a positive attitude, and the ability to learn quickly. I’m also organized and can manage multiple tasks effectively, which is essential for success as a Customer Service Rep at Harmony Pizza.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
April 15, 2025

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