Guest Services Member

As a Guest Services Member at WCBR, your key responsibilities include managing the reception area and gate house, welcoming residents and visitors, answering and routing calls, and monitoring life safety systems. You're essential in making first impressions and maintaining a safe and pleasant atmosphere on the campus.

To qualify for the Guest Services Member position at WCBR, you'll need experience in guest services or a hospitality setting, excellent communication skills, and basic knowledge of PC software. A high school diploma or equivalent, a valid Virginia driver's license, and CPR and First Aid certifications are also required.

The Guest Services Member position at WCBR is considered PRN (as needed). This means you will fill in gaps on the schedule, making it a flexible part-time role, which is perfect for those looking for variable hours.

As a Guest Services Member at WCBR, you can expect a friendly and professional work environment. Your role will involve direct interaction with residents, staff, and visitors, contributing to a warm community atmosphere while ensuring safety and security.

Yes, the Guest Services Member position at WCBR requires availability to work evenings and weekends. This flexibility is essential to ensure that there’s always someone to support residents and visitors during busy times.

When facing a difficult resident or visitor, remain calm, listen attentively to their concerns, and respond with empathy. Demonstrating understanding and a willingness to help can often de-escalate the situation and help find a resolution.

To ensure safety, I would regularly monitor life safety systems, conduct rounds throughout the campus, and remain alert to any unusual activity. Communication with other team members is also vital to address any issues swiftly.

First impressions create lasting perceptions, especially in a community-focused environment like WCBR. A warm welcome helps establish a positive relationship with residents and visitors, encouraging them to feel comfortable and valued.

In my previous role, I encountered a guest who was clearly frustrated. I took the time to listen, addressed their issue personally, and ensured they received the assistance they needed, turning their experience around completely.

The Magnetic Values emphasize being multicultural, accountable, nurturing, and empowering, among others. It's essential for a Guest Services Member to uphold these values by fostering a welcoming and inclusive atmosphere for everyone.

I would assess the urgency of each task and prioritize accordingly. For example, immediate resident assistance would take precedence over answering calls. I would also remain flexible and adaptable to address any emerging needs.

In my previous roles, I've been trained in various emergency protocols, including fire safety and evacuation plans. Understanding how to respond quickly and effectively can significantly impact the safety of residents and visitors.

I manage stress by staying organized, breaking tasks down into manageable steps, and practicing deep-breathing exercises when needed. Maintaining a positive attitude also helps me stay focused and productive.

I utilize active listening and personalized interactions to engage residents and visitors. Remembering names and details about their interests can help build rapport and enhance their experience at WCBR.

I am passionate about providing exceptional service and creating a welcoming environment. Working at WCBR would allow me to combine my hospitality experience with my desire to positively impact a community focused on safety and support.