Customer Service Rep(05535) - 1201 W Vernon Ave., Ste E.

As a Customer Service Representative in Kinston, your primary responsibilities will involve promptly answering customer inquiries, taking pizza orders, resolving customer issues, and ensuring a friendly and positive experience for everyone who calls. You will also be expected to promote menu items, assist with any special requests, and maintain communication with team members to guarantee orders are fulfilled accurately.

To apply for the Customer Service Rep position at our Kinston branch, you should possess excellent verbal communication skills, a knack for problem-solving, and a genuine passion for helping customers. Prior experience in customer service is a plus but not required. The ideal candidate is someone who thrives in fast-paced environments and is willing to learn and adapt quickly.

The work environment for Customer Service Representatives at our Kinston location is exciting, fun, and supportive! We believe in teamwork and camaraderie, which creates a positive atmosphere where everyone feels valued. You'll be part of a friendly team that encourages each other while ensuring that every customer enjoys their experience.

Flexibility is one of the best perks of being a Customer Service Rep with us in Kinston! We offer a variety of shifts to accommodate your schedule, making it easier for you to balance work with other commitments. Whether you're a student, a parent, or someone looking for extra income, we can work together to find a schedule that fits your needs.

To prepare for an interview as a Customer Service Representative at our Kinston location, think about your past experiences working with customers and how you've handled challenging situations. Be ready to showcase your communication skills and enthusiasm for providing excellent service. Research our company and our menu offerings, as this will demonstrate your interest and help you engage with the interviewer!

Great customer service hinges on active listening, empathy, and the ability to resolve problems efficiently. Highlight specific experiences where you turned a customer’s dissatisfaction into satisfaction, emphasizing your commitment to going above and beyond.

When handling difficult customers, it’s essential to remain calm and empathetic. Share concrete examples of when you successfully defused a situation through understanding and patience. Demonstrating your problem-solving approach and a positive attitude will serve you well.

Describe a specific project where teamwork was crucial. Mention how you communicated with colleagues and how you helped achieve a common goal—perhaps during a busy rush at work. Examples of collaboration will show you value team dynamics.

Start by actively listening to the customer's concerns and validating their feelings. Share specific steps you would take to resolve the issue, such as offering a replacement or refund, to demonstrate your customer-centric approach.

Be clear and honest about your availability. Mention any constraints you might have and emphasize your willingness to work flexible hours as needed. This shows your commitment to being a reliable team member.

When things get hectic, I focus on the most urgent tasks first and tackle them efficiently. Describe a strategy you’ve used to stay organized under pressure, such as creating to-do lists or using timers to manage time effectively.

Passionate about making customers happy, I always strive to bridge the gap between their expectations and reality. Talk about what drives you personally, whether it's seeing satisfied customers or receiving positive feedback from your team.

Break complex information into simple, relatable terms. Share an example of a time you successfully guided a customer through a technical issue. This shows that you can educate and inform while being patient and understanding.

Show your enthusiasm for the role by discussing what drew you to our company's reputation for excellent service or a positive work environment. Personalizing your answer with specific facts about the company strengthens your case.

Important skills for a Customer Service Rep include excellent communication, active listening, empathy, adaptability, and problem-solving abilities. Discuss how you've developed these skills in previous jobs or experiences, providing tangible examples.