Customer Service Rep(05539) - 450 Knollwood St.

As a Customer Service Representative in our Winston-Salem franchise, you will be responsible for answering customer inquiries, taking pizza orders, and ensuring every customer has an outstanding experience. It's all about creating friendly interactions and delivering top-notch service while playing a key role in our fun, fast-paced environment.

To join our team as a Customer Service Rep in Winston-Salem, we seek individuals with excellent communication skills, a passion for customer service, and the ability to thrive in a team environment. Previous experience in customer service is a plus, but a friendly disposition and willingness to learn are just as important!

A successful Customer Service Rep at our Winston-Salem location embraces positivity and is proactive in solving customer issues. They are effective communicators who build rapport quickly and have a genuine care for customer satisfaction, making every interaction one to remember.

Absolutely! Our Winston-Salem franchise firmly believes in developing talent from within. As a Customer Service Rep, you have ample opportunities to advance into supervisory roles or even management positions as you grow and gain experience in our supportive environment.

The work schedule for a Customer Service Rep at our Winston-Salem franchise is quite flexible, which is great for those balancing school or other commitments. We understand the importance of work-life balance and strive to create schedules that accommodate your needs while providing excellent customer service.

In your response, highlight specific instances showcasing your communication skills and how you handled customer inquiries or complaints. It’s essential to demonstrate your ability to resolve issues calmly and professionally.

Share a structured approach to conflict resolution. Emphasize listening to the customer, empathizing with their situation, and taking steps to resolve the issue while maintaining a positive attitude.

Articulate your personal philosophy on customer service, including promptness, friendliness, and always going the extra mile to ensure satisfaction. Support your answer with real-world examples from past experiences.

Explain your strategies for staying organized and focused in high-pressure environments. Sharing specific tools or methods you use can demonstrate your preparedness.

This is your chance to express your enthusiasm for our brand and team culture. Highlight what draws you to this role and how you believe you can contribute positively to the team environment.

Discuss techniques for learning what the customer needs and subtly promoting additional items based on that need, thus demonstrating an understanding of both sales and customer service.

Mention key skills such as effective communication, patience, empathy, problem-solving, and the ability to work as part of a team. Discuss why these skills contribute to a positive customer experience.

Share your strategies for staying engaged, such as setting small goals or taking healthy breaks, to keep your energy high and maintain enthusiasm throughout long shifts.

Prepare a concise story of your experience with a specific challenge. Focus on the steps you took to rectify the situation, demonstrating your quick thinking and commitment to customer satisfaction.

Show your ability to assess urgency and importance when managing customer queries. Describe a systematic approach to ensure timely service while maintaining quality interactions.