Customer Service Rep(06284) - 1107 W. Platte Ave. - job 1 of 2

The essential responsibilities of a Customer Service Representative at 1107 W. Platte Avenue include operating necessary equipment, stocking ingredients, preparing products, receiving and processing telephone orders, and maintaining cleanliness of the work area. Furthermore, your role will involve communicating effectively with customers and co-workers to ensure smooth operations.

To excel as a Customer Service Representative at 1107 W. Platte Avenue, strong communication skills, both verbal and written, are crucial. Additionally, you should possess math skills for accurate billing and change-making, along with the ability to operate a computer and handle orders efficiently. Teamwork and the capability to work under pressure are also vital.

Yes! Training is provided on the job for the Customer Service Representative role at 1107 W. Platte Avenue. During orientation, you'll gain hands-on experience and guidance to help you get comfortable with your responsibilities and the work environment.

As a Customer Service Representative at 1107 W. Platte Avenue, you can expect a lively work environment with temperature variations and exposure to food odors, as well as working conditions that may include cramped quarters. Being adaptable and aware of your surroundings will be key to navigating this dynamic space.

The physical demands of the Customer Service Representative position at 1107 W. Platte Avenue include standing, walking, lifting up to 50 pounds, and carrying items. Additionally, you may need to push/pull trays and perform repetitive motions. Staying physically fit and ready to assist as needed will be important.

Excellent customer service is about ensuring that your customers feel heard and valued. It involves actively listening to their needs, responding promptly to their inquiries, and providing solutions to their problems. You can highlight your ability to empathize with customers and your commitment to going above and beyond during the interview.

When facing difficult customers, it’s essential to remain calm and composed. Acknowledge their concerns and show empathy by actively listening. Explain the steps you’re taking to resolve their issue and reassure them that their satisfaction is a priority. Provide real-life examples to demonstrate your strategy.

Think about a situation where you provided exceptional service that exceeded expectations. Share specific details about the encounter, how you identified the customer's needs, and the positive outcome you achieved. This will showcase your dedication and problem-solving skills.

In a bustling environment like that of a Customer Service Rep, managing stress is vital. Talk about your techniques such as deep-breathing exercises, staying organized with tasks, or prioritizing urgent requests. Sharing your method can show your potential employer that you're well-prepared for high-pressure situations.

When managing multiple orders, I prioritize based on urgency and customer impact. I assess which orders need immediate attention and communicate efficiently with customers regarding their expectations. Using a checklist can also help me stay organized and ensure nothing is overlooked.

While taking phone orders, it's critical to ensure clarity and accuracy. I pay close attention to the customer's requests, repeat back the key details for confirmation, and maintain a friendly tone. This fosters trust and minimizes mistakes, which is essential for success in this role.

I’m comfortable using various tools such as order management systems, POS software, and communication platforms. Familiarity with technology helps streamline operations, and I’m always eager to learn new systems if introduced to them during training or onboarding.

Staying up-to-date on products is vital in customer service. I regularly review training materials and take part in meetings discussing new items. Engaging with co-workers to share insights and experiences also enriches my knowledge, allowing me to provide accurate information to customers.

I view feedback and criticism as opportunities for growth. I actively seek input to improve my performance, and when receiving constructive criticism, I take the time to reflect and integrate the lessons into my work. This proactive approach demonstrates my eagerness to develop in the role.

Teamwork is fundamental in customer service. I approach collaboration with open communication and a supportive attitude. Sharing tasks and helping each other enhance our performance and contribute to a positive workplace atmosphere. Highlight your experiences working well with others in previous roles to illustrate this quality.