Customer Service Rep(08099) - 2115 Vista Oeste NW - job 1 of 2

As a Customer Service Rep at 2115 Vista Oeste NW, your primary responsibilities will include taking and processing orders over the phone, assisting customers in our store, managing stock ingredients, and preparing products. You will also need to operate equipment, maintain cleanliness, and keep accurate records for inventory and monetary transactions.

To thrive as a Customer Service Rep at 2115 Vista Oeste NW, you will need strong verbal and written communication skills, basic math competencies to handle transactions, and the ability to operate various equipment. Additionally, strong coordination and quick reflexes are essential for tasks involving food preparation and order processing.

Yes! At 2115 Vista Oeste NW, we provide comprehensive orientation and on-the-job training for all new Customer Service Reps. This ensures that you are well-equipped with the knowledge and skills necessary to excel in your role.

The Customer Service Rep role at 2115 Vista Oeste NW involves various physical tasks such as lifting and carrying ingredients, pushing trays, and consistently performing tasks that require good hand-eye coordination. It’s an active job that keeps you moving throughout your shift!

Teamwork is essential for the Customer Service Rep position at 2115 Vista Oeste NW. You will collaborate with fellow team members to ensure customer orders are fulfilled efficiently and accurately, as well as share responsibilities like stocking and cleaning to maintain a welcoming environment for customers.

In challenging customer interactions, I remain calm and listen attentively to the customer's concerns. I empathize with their situation, and try to provide solutions by adhering to company policies and seeking help from a supervisor if needed.

Sure! Once, a customer was unhappy with their order. I listened to their issue, apologized for the inconvenience, and offered a replacement plus a discount on their next purchase. The customer left satisfied, and I believe it turned a negative experience into a positive one.

I believe empathy, clear communication, and patience are crucial for a Customer Service Rep. Being able to understand customer needs and convey information clearly helps in providing exceptional service.

During busy shifts, I prioritize tasks by assessing which orders need immediate attention and managing time effectively. I communicate with team members to ensure we are all on the same page to keep operations running smoothly.

To ensure accuracy while taking orders, I confirm the details with the customer as I enter them. I repeat the order back to them, which not only ensures clarity but also makes them feel valued.

I maintain a positive attitude by reminding myself of the importance of teamwork and customer satisfaction. Focusing on our common goals and celebrating small successes helps keep the momentum up during busy times.

If I made a mistake with an order, I would sincerely apologize to the customer, take immediate action to correct the error, and ensure they leave satisfied. Taking responsibility for my mistakes is key to building trust.

I familiarize myself with new menu items and promotions by studying the provided materials and participating in training sessions. I also taste the items whenever possible to provide authentic recommendations to customers.

To build rapport with customers, I engage them in conversation and ask questions to understand their preferences. I strive to remember regulars’ names and orders, which creates a personal connection.

I want to work as a Customer Service Rep at 2115 Vista Oeste NW because I am passionate about providing great customer experiences and love being part of a dynamic team. I admire the company’s commitment to quality and community engagement.