Customer Service Rep(08983) Market & 16th, Wilmington, NC - job 1 of 2

As a Customer Service Representative at Domino's in Wilmington, NC, your primary responsibilities include greeting customers within 10 seconds, taking orders over the phone and in person, managing cash handling, and building relationships with customers. Additionally, you'll be helping Pizza Makers with toppings and dough, ensuring the front-line of customer care runs smoothly, and maintaining a clean customer area.

To be a successful Customer Service Representative at Domino's in Wilmington, NC, you need to be at least 16 years old and possess an exceptional positive attitude. Important skills include quick mathematical abilities, strong verbal communication, and the ability to accurately take and process orders, both on the phone and in person.

Domino's offers excellent opportunities for career advancement! Many team members begin their journey as Customer Service Representatives and progress to management roles, General Managers, or even franchise ownership. With our fast-paced environment and commitment to team development, your career possibilities are expansive.

Working as a Customer Service Representative at Domino's in Wilmington, NC comes with several perks, such as flexible hours, the chance to learn new skills, and a friendly team environment. You’ll also benefit from training opportunities that can help you grow within the company and earn rewards for outstanding performance.

Preparing for an interview for the Customer Service Representative position at Domino's in Wilmington, NC involves researching the company values and rehearsing responses to common interview questions. Be ready to showcase your positive attitude, customer service skills, and passion for delivering quality experiences to customers.

Customer service means going above and beyond to meet the needs of customers while ensuring they feel valued and appreciated. As a CSR, I’d strive to provide prompt and friendly service because that builds lasting relationships and encourages repeat business.

In my previous role, I encountered a customer who was upset about an order mix-up. I listened patiently to their concerns, apologized for the error, and offered a solution by providing a discount on their next order. This not only resolved the issue but turned a negative experience into a positive one.

During busy periods, I prioritize tasks by assessing urgency and importance. Taking customer orders is my primary focus while ensuring the kitchen is well-supported. Assigning mini-tasks like cleaning or organizing to myself or teammates can also help keep everything running smoothly.

Good team collaboration is built on clear communication, mutual respect, and a supportive environment. I believe it’s vital to establish open lines of communication to share feedback and support one another, especially during peak hours.

To up-sell a product, I would first gauge the customer's preferences and suggest complementary items, like offering a side of wings or a dessert that pairs well with their pizza choice. I would emphasize the value and deliciousness to create excitement around my suggestions.

Domino's culture focuses on teamwork, excellence, and celebration. It's about building positive relationships with fellow employees and customers while striving for high standards in service and quality products. This spirit creates a fun work environment that's rewarding.

I keep a positive attitude during challenges by focusing on solutions instead of dwelling on problems. I remind myself that each difficult situation is an opportunity to learn and improve, and staying optimistic helps me inspire my teammates.

I want to work at Domino's because I admire the company's commitment to team development and quality service. I love pizza, and contributing to a well-loved brand while growing my career in a fun environment excites me.

To ensure customer satisfaction, I always listen carefully to their needs, provide quick and accurate service, and follow up to ensure they’re pleased with their experience. I prioritize making customers happy, which helps foster loyalty.

I bring strong communication skills, a positive attitude, and a keen ability to multitask. My experience in previous customer service roles has equipped me with the understanding of how to effectively connect with customers and handle various situations that arise.