Customer Service Rep(08987) - 412 B W. 3rd Street - job 1 of 2

As a Customer Service Representative at Domino's, your primary responsibilities will include greeting customers with a friendly attitude, taking phone orders, and ensuring quick service delivery. You will be part of a collaborative team that aims to maintain Heightened Time Awareness (HTA), ensuring that phone calls are answered promptly and orders are processed efficiently, with everything being put together in a timely manner.

To excel as a Customer Service Representative at Domino's, you need exceptional customer service skills, a positive demeanor, and the ability to communicate effectively. Training will be provided, so enthusiasm and a willingness to learn are essential. You should also be comfortable working in a fast-paced environment where teamwork is key.

At Domino's, Customer Service Representatives are expected to wear the provided uniform shirts and hats. Employees should wear black pants, shorts, skirts, or capris, but denim, corduroy, yoga pants, and sweatpants aren’t permitted. Adhering to the Domino's Perfect Image standards is crucial in portraying a professional image.

Yes! Domino's offers a comprehensive training program for new Customer Service Representatives. This includes both online courses and hands-on training, which equips you with all the necessary skills for the role, including using the Domino's Pulse point-of-sale system and best practices in customer service and pizza making.

Before employment at Domino's, Customer Service Rep candidates are required to undergo a pre-screening process that includes a HireRight background check, a National Crime and Sex Offender background check, and a basic urinalysis drug test. This process ensures a safe and secure working environment for everyone on the team.

The most important quality for a Customer Service Representative is the ability to communicate effectively and maintain a friendly demeanor under pressure. Share examples of how you've successfully handled difficult situations with customers or remained upbeat despite challenges.

Handling an upset customer involves listening actively, empathizing with their situation, and providing a solution. Ensure to convey that you understand their frustration and are committed to resolving their issue. Give an example from your past experience where you turned around a negative customer interaction.

In your response, highlight a specific project or task where collaboration was key. Focus on your role in the team, the objectives you were striving to achieve, and how teamwork led to success. Reflect on how this experience will help you contribute to the team at Domino's.

Showcase your knowledge about Domino's commitment to quality and service. Explain your appreciation for their fast-paced environment and how the opportunities for growth and development align with your career goals. This indicates that you have done your homework and are genuinely interested in the role.

Effective prioritization involves assessing the urgency and importance of tasks. Discuss strategies you’ve used to manage your time effectively, such as creating to-do lists, focusing on high-priority items first, and how you adapt when unexpected situations arise.

Provide a specific example of a challenging situation you faced, the steps you took to analyze and resolve it, and the outcome. Highlight your problem-solving skills and your practical approach to challenges that could come up in a role at Domino's.

Outline strategies such as active listening, clear communication, timely responses, and following up with customers. Share examples of how you went above and beyond in previous customer service roles to enhance customer satisfaction.

Express your passion for helping others and the satisfaction of making someone's day better through exceptional service. Discuss experiences that have inspired your dedication to customer service and how you plan to bring that motivation to your role at Domino's.

Talk about stress management techniques you utilize, like staying organized, maintaining a positive attitude, and seeking support from teammates when necessary. Provide an example of a high-pressure situation and how you maintained composure and effectiveness.

Your response should emphasize your relevant experience, enthusiasm for the role, and alignment with the values of Domino’s. Specify skills that make you a great fit, such as your communication abilities, team spirit, and dedication to outstanding customer service, along with a brief anecdote that supports your claims.