Customer Service Rep/Expediter (06240) - 2400 E. 88th Avenue - job 2 of 2

As a Customer Service Rep/Expediter at Team Wow, your primary responsibilities will include responding to customer inquiries, processing orders accurately, expediting those orders to ensure timely delivery, and proactively communicating with customers about their order statuses. You'll also handle complaints with empathy and maintain high standards while preparing our delicious menu items. This multifaceted role allows you to interact directly with customers while also ensuring that every order runs smoothly.

For the Customer Service Rep/Expediter role at Team Wow, while 1-2 years of previous customer service experience is preferred, it’s not a strict requirement. What matters most is your dedication to exceptional service and your ability to communicate effectively. We are looking for individuals who are detail-oriented, can multitask in a fast-paced environment, and have a customer-focused mindset. Familiarity with order management systems is a plus!

Team Wow is committed to fostering a positive and team-oriented workplace. As a Customer Service Rep/Expediter, you’ll be part of a growing family that values your contribution. We offer flexible schedules that work with your availability and a supportive environment where you can develop your skills and advance your career. Plus, our team is dedicated to providing excellent customer service, which creates a rewarding atmosphere for all employees.

The Customer Service Rep/Expediter role at Team Wow is designed with flexibility in mind, making it perfect for those who need to balance work with other commitments. We understand that our employees have unique schedules, so we strive to create work hours that fit your lifestyle, whether you're looking for part-time shifts or need a second job. Flexibility is part of our commitment to helping you succeed.

When you join Team Wow as a Customer Service Rep/Expediter, you can expect a vibrant and collaborative environment. We believe in teamwork and support among our staff. It’s not just about getting the job done; it’s about fostering relationships with both customers and colleagues. You’ll be part of a passionate team that works hard and celebrates achievements together, making every day fulfilling and enjoyable.

When dealing with a difficult customer, it's crucial to remain calm and empathetic. Listen actively to their concerns, express your understanding, and assure them that you are there to help resolve the issue. Provide them with a solution or escalate their concern to a supervisor if necessary. Remember, a positive resolution can turn an unhappy customer into a loyal one!

Sure! In my previous role, we often faced peak hours that could be overwhelming. I prioritized my tasks by managing the customer flow efficiently—taking orders, entering them into the system quickly, and communicating with my team to ensure we were all on the same page. This helped to minimize wait times and maintain a positive customer experience despite the rush.

While many skills are vital, I believe that effective communication is the most important. Being able to clearly convey information, listen to customer needs, and respond appropriately can significantly enhance the customer experience. It’s about creating a rapport that builds trust and satisfaction.

Staying organized is key during busy periods. I use tools such as checklists to track orders and prioritize tasks. Developing a system that works for you—whether it's allocating time for specific duties or breaking tasks into smaller steps—helps manage the workflow smoothly, ensuring that no customer inquiries are overlooked.

Upselling requires a balance of persuasion and genuine customer interest. I’d first assess the customer’s needs and then suggest relevant products that enhance their order experience. For example, if a customer orders pizza, I might mention a popular side dish or dessert that complements their meal. It’s important to ensure that my suggestions add value to the customer’s experience.

I am excited about the opportunity to work at Team Wow because of your commitment to exceptional customer service and teamwork. I value working in an environment where I can contribute positively to people's experiences and be part of a driven team. The versatility of the role also appeals to me, as I'd love to learn more about the food service industry while providing top-notch service.

Excellent customer service means going above and beyond for the customer. It involves being attentive, empathetic, and prompt in addressing their needs and concerns. It’s about ensuring each interaction is memorable and positive, making customers feel valued and respected.

In such a situation, I would immediately take responsibility and apologize to the affected customer. I’d work swiftly to rectify the mistake, either by finding out what the customer actually ordered or offering a replacement. Transparency and excellent communication are crucial to resolving such issues and retaining customer trust.

I believe I can contribute positively by being a reliable team member who communicates openly with colleagues and offers support where needed. I value teamwork and fostering a cooperative spirit, whether that involves sharing insights about customer interactions or pitching in during a high-pressure moment. A positive attitude and collaboration can drive our success as a team.

During busy shifts, I find it helpful to focus on the task at hand and prioritize one step at a time. Taking deep breaths and maintaining a positive outlook helps me manage stress effectively. It’s also beneficial to support each other as a team, sharing workloads and encouraging one another to ensure we all get through busy periods smoothly.