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Domino's Customer Service Rep (04179)

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Domino's Crew Member, you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
 

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

 

Qualifications

Physical Requirements:
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:
You must be at least 16 years of age
Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Domino's Customer Service Rep (04179), Domino's

Join the Domino's team as a Customer Service Rep at the Watkinsville, Georgia location and experience the excitement of the pizza industry! At Domino's, we believe in the power of hard work, ambition, and a passion for pizza, creating an inclusive environment where everyone can thrive. Whether you're looking for flexible hours, a chance to earn extra cash, or to develop your skills for future opportunities, we've got a spot for you. As a Customer Service Rep, you'll be the friendly face welcoming customers and ensuring their experience is outstanding. With a focus on teamwork, you'll help maintain our positive vibe while taking orders and delivering delicious pizzas. Plus, it's a role that can expand into management or even business ownership for those who have bigger aspirations. That means day-to-day tasks vary from greeting customers with a smile to managing inventory and operating equipment. You'll be on your feet, maintaining a professional appearance, and most importantly, you’ll be a crucial part of our mission to provide great food and create memorable experiences. If you want to join a thriving team where your contributions are recognized and valued, Domino's is the place to be. Get ready for a rewarding job where fun, flexibility, and fantastic pizza come together. So, if you have the enthusiasm and dedication to help us be the best pizza delivery company worldwide, we want to hear from you!

Frequently Asked Questions (FAQs) for Domino's Customer Service Rep (04179) Role at Domino's
What responsibilities will I have as a Domino's Customer Service Rep?

As a Domino's Customer Service Rep in Watkinsville, Georgia, your primary responsibilities will include greeting customers with enthusiasm, taking accurate orders, and providing exceptional customer service. You'll also be involved in maintaining store cleanliness, prepping food according to Domino's guidelines, and assisting in inventory management. Being punctual and maintaining a professional appearance are crucial, as you'll be the face of our brand.

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What qualifications do I need to become a Customer Service Rep at Domino's?

To work as a Customer Service Rep at Domino's in Watkinsville, Georgia, you must be at least 16 years old and pass a criminal background check. A positive attitude, strong people skills, and the ability to work under pressure are essential qualities. While no formal experience is required, a willingness to learn and take initiative will help you succeed in this role.

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Is there room for advancement as a Customer Service Rep at Domino's?

Absolutely! At Domino's, we believe in promoting from within. Starting as a Customer Service Rep in Watkinsville can lead to numerous advancement opportunities, such as roles in management or even franchise ownership. Many of our team members have successfully made this leap by developing their skills and demonstrating their passion for the brand.

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What are the work schedules like for a Customer Service Rep at Domino's?

Working as a Customer Service Rep at Domino's offers flexible schedules that can accommodate your lifestyle, whether you’re a student or seeking part-time work for extra cash. We appreciate our team members' need for balance, which allows you to work hours that fit with your commitments while still being part of an energetic team.

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What skills are important for a successful Customer Service Rep at Domino's?

Key skills for a successful Customer Service Rep at Domino's in Watkinsville, Georgia, include strong communication and customer service abilities, a positive attitude, and the capacity to work in a fast-paced environment. Being able to handle cash and using basic mathematics is also important, along with a willingness to learn and collaborate with others.

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Common Interview Questions for Domino's Customer Service Rep (04179)
How would you handle a difficult customer as a Customer Service Rep?

When faced with a difficult customer, it's essential to stay calm and listen actively to their concerns. Acknowledge their feelings and assure them that you are there to help. Explain how you can resolve their issue and take action quickly to ensure their satisfaction. Always maintain a positive demeanor and remember that great customer service can turn a negative experience into a positive one.

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Can you describe a time when you provided excellent customer service?

When answering this question, share a specific instance where you went above and beyond for a customer. Discuss the situation, your actions, and the positive outcome. This demonstrates your customer service mindset and your ability to handle different scenarios effectively, key traits for a Customer Service Rep at Domino's.

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What do you think makes Domino's stand out from its competitors?

You might mention Domino's commitment to quality, innovation in pizza delivery, and customer satisfaction. Emphasizing the brand's history and inclusive culture can also show your understanding of what sets Domino's apart. Clearly articulating these points will display your alignment with the company's values.

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Why do you want to work at Domino's?

Express your enthusiasm for being part of a dynamic team in one of the best pizza delivery companies. Highlight what you appreciate about Domino's culture, like its inclusivity and opportunities for growth. Connecting your personal goals with the company’s mission can demonstrate your commitment and motivation.

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How do you stay organized when managing multiple tasks?

Discuss your strategies for staying organized, such as prioritizing tasks based on urgency and using tools to track your responsibilities. Stress the importance of communication with teammates to ensure everyone is on the same page, which is crucial in a fast-paced environment like Domino's.

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What would you do if you made a mistake on a customer's order?

Acknowledge the mistake, apologize sincerely, and rectify it quickly. Offering a replacement or some form of compensation can also enhance customer satisfaction. This response showcases accountability and your commitment to providing excellent service, which is vital for a role at Domino's.

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How do you handle working under pressure?

Explain that you thrive in fast-paced environments, highlighting your experience and techniques for managing stress. You might talk about staying focused and organized, as well as relying on teamwork to navigate busy periods efficiently. This shows you are well-suited for the job's demands.

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What skills do you bring to the role of Customer Service Rep?

Share skills that are relevant to the position, such as strong communication, the ability to work in a team, problem-solving abilities, and a positive attitude. Providing examples of past experiences where you demonstrated these skills can effectively illustrate your capabilities.

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How would you promote a positive atmosphere while working at Domino's?

Discuss ways to create a positive working environment, such as building rapport with teammates and customers, maintaining a cheerful demeanor, and supporting others when needed. Creating a fun work culture is essential at Domino's, so showing you value this will resonate with the interviewers.

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Do you have experience handling cash transactions?

Yes, if applicable, share your previous experience with cash handling, including being accurate during transactions and managing money responsibly. If you don’t have direct experience, emphasize your ability to learn quickly and maintain attention to detail with numerical tasks.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 6, 2025

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