General Manager(03523) - 7802 Jamaica Ave

As a General Manager at Domino's Pizza, you'll be in charge of the entire store's operations. This includes leading and motivating your team, ensuring the highest standards for customer service, and maintaining product quality. You'll also handle employee scheduling, manage inventory, and train staff to meet company policies. Ultimately, your role is pivotal in driving the store's success and profitability.

To apply for the General Manager position at Domino's Pizza, you need to be at least 18 years old, with valid U.S. employment authorization. While previous management experience is beneficial, having a friendly demeanor, the ability to work in a high-paced environment, and excellent organizational skills are equally important. You must be flexible to work evenings and weekends as well.

At Domino's Pizza, General Managers can aspire to franchise ownership through our Management Development Program. After successfully managing a store for a year, you'll be eligible to apply for a franchise, opening doors to business ownership. This program not only equips you with essential skills but also recognizes and rewards your hard work.

The starting pay for a General Manager at Domino's Pizza is $19.50 per hour, which is quite competitive. Furthermore, managers have the opportunity to earn bonuses and incentives based on the store's overall profitability, translating to additional earning potential beyond the hourly wage.

As a General Manager at Domino's, you'll need to be prepared for a physically demanding role. This includes standing for long periods, lifting heavy items (up to 50 pounds), and moving around the store to manage operations effectively. You’ll also engage in activities like reaching, bending, and climbing occasionally, as part of ensuring a clean and efficient work environment.

To effectively handle high-stress situations, I focus on staying calm and assessing the priorities. I ensure that clear communication with my team is maintained to address immediate challenges while also delegating tasks appropriately. This approach not only helps manage the workload but also fosters a collaborative environment.

My leadership style blends supportive and hands-on approaches. I believe in empowering team members by providing guidance while also being available to assist them when needed. Fostering an atmosphere of open communication and trust is essential for a productive team.

I see training as an ongoing process, emphasizing hands-on experiences, combined with structured mentoring. Tailoring the training process to each individual's learning style ensures all team members grasp their responsibilities effectively. Regular feedback sessions post-training contribute to their development and confidence in their roles.

Motivating my team during busy shifts comes from recognizing and celebrating small successes in real time. Keeping energy levels high by encouraging teamwork and maintaining positive vibes can significantly enhance morale. I also ensure to remind everyone of the end goal, which fuels their drive to deliver great service.

I prioritize tasks based on urgency and impact. Usually, customer service must come first, so I ensure team members are focused on fulfilling orders efficiently while addressing customer needs. I also delegate non-essential tasks to ensure the core operations run smoothly during the busiest times.

Maintaining product quality starts with setting high standards from the beginning. I implement regular checks during the preparation process, encourage feedback from team members, and prioritize quality over speed. Continuous training on quality assurance practices is vital in creating a culture focused on delivering exceptional products.

Dealing with difficult customers requires patience and empathy. I always listen to their concerns and acknowledge their feelings to help de-escalate the situation. Finding a solution and taking ownership of any issues shows the customer that we care, which often turns a negative experience into a positive interaction.

In inventory management, I adopt a systematic approach, keeping track of stock levels and using sales data to forecast future needs. Regular audits help maintain accuracy, and I ensure that team members are trained in the importance of proper inventory handling to minimize wastage and maximize efficiency.

As a General Manager, I focus on key performance indicators such as customer satisfaction scores, employee turnover rates, and store profitability. These metrics help gauge the store's performance and allow me to identify areas needing improvement, ensuring operational excellence.

I ensure adherence to company policies by fostering a culture of accountability and open communication. Regular training sessions reinforce expectations and sharing success stories highlights the benefits of following policies. Additionally, I always encourage team members to ask questions and clarify any uncertainties they may have regarding procedures.