Supervisor, Global Advocate

As a Supervisor, Global Advocate at DoorDash, your primary responsibilities include leading a team of Global Advocates, managing daily workflows, and ensuring that service-level agreements are met. You will coach your team on delivering top-tier support, collaborate with cross-functional teams to address complex issues, and actively seek feedback for improving our policies and processes. Additionally, you will be responsible for establishing and monitoring KPIs to ensure your team's success.

To qualify for the Supervisor, Global Advocate role at DoorDash, you should possess at least 4 years of relevant work experience with a minimum of 2 years in a management position. Strong analytical skills using data to inform decisions, excellent communication capabilities, and a proven track record of achieving deliverables are essential. Familiarity with tools like Salesforce, Sigma, and Excel/Google Sheets is also beneficial for this position.

The work environment for a Supervisor, Global Advocate at DoorDash is dynamic and collaborative. You will be expected to work in-office at the Tempe, AZ location, fostering interactions with team members that promote meaningful connections and professional growth. The company values diversity and inclusion, and encourages a culture where every team member can contribute their ideas and perspectives to drive success.

As a Supervisor, Global Advocate at DoorDash, you will enjoy competitive compensation packages and comprehensive health benefits, including premium healthcare, wellness reimbursements, and paid parental leave. Additionally, the company fosters a learning culture where all employees are encouraged to grow and develop their skills, ensuring you have the necessary support for your career advancement.

DoorDash is committed to career development and offers various opportunities for growth for its Supervisors, Global Advocates. You will have access to ongoing training programs, mentorship from experienced leaders, and the ability to participate in cross-functional projects that enhance your skills. This supportive environment encourages you to take ownership of your career path and seek out new challenges.

When discussing your management style, emphasize your collaborative approach and focus on empowering your team. Provide specific examples of how you’ve successfully motivated team members to achieve their goals while maintaining a supportive environment.

Be prepared to share a detailed account of a challenging issue you faced. Highlight how you approached the problem, the steps you took to resolve it, and the positive outcome. This shows your problem-solving skills and your commitment to exceptional service.

Discuss your familiarity with KPIs and metrics that help assess team performance. Explain how you use data to establish benchmarks and how you encourage a culture of continuous improvement among your team members.

Explain your approach to conflict resolution by emphasizing open communication and active listening. Provide an example of a past conflict and how you effectively managed it to maintain team harmony.

Share your passion for customer service and how DoorDash's mission to empower local economies resonates with you. Discuss your enthusiasm for fostering a collaborative team environment that excels in delivering excellent customer experiences.

Describe your organizational strategies, such as prioritizing tasks, utilizing project management tools, and maintaining clear communication with your team. Highlight how these methods contribute to achieving team goals successfully.

Share your experiences working in diverse teams, emphasizing how you respect and celebrate different perspectives. Discuss the benefits and unique insights gained from such collaboration, which can enhance team performance.

Provide a specific example demonstrating your ability to remain flexible and adaptable. Highlight how you assess new situations, make adjustments, and lead your team through transitions successfully.

Discuss the tools you frequently use, like Salesforce or project management software, and elaborate on how they improve efficiency. Convey your willingness to learn and adapt to new technologies that benefit team operations.

Explain your approach to tracking performance metrics and setting clear expectations with your team. Discuss how you regularly review progress and make necessary adjustments to ensure service-level agreements are met consistently.