Supervisor, Voice Ordering Accessibility (Overnight)

As a Supervisor, Voice Ordering Accessibility at DoorDash, your core responsibilities include leading a team dedicated to providing high-quality order placement for customers with accessibility needs. You will oversee daily operations, manage individual and team goals, and enhance internal tools and support systems to improve the ordering experience. You will also facilitate 1:1 meetings and ensure the successful execution of service level agreements.

To qualify for the Supervisor, Voice Ordering Accessibility role at DoorDash, you should have at least a Bachelor’s degree or equivalent experience, along with 2 years of people management or team lead experience. Familiarity with data analysis tools such as Salesforce and Excel is preferred, as well as experience in the tech, restaurant, or logistics industries.

Essential skills for the Supervisor, Voice Ordering Accessibility position include strong leadership and motivational skills, analytical thinking to solve complex problems, familiarity with customer service dynamics, and a knack for process improvement. You should be comfortable making strategic decisions and establishing goals for both individual team members and the team as a whole.

The work environment for a Supervisor, Voice Ordering Accessibility at DoorDash is dynamic, collaborative, and highly focused on customer success. You will primarily work from the Tempe office, engaging in team meetings, facilitating problem-solving, and connecting with cross-functional partners to ensure that the team effectively serves customers with accessibility needs.

DoorDash is deeply committed to diversity and inclusion, actively seeking to create an equitable workplace for all employees. For the Supervisor, Voice Ordering Accessibility role, you'll be encouraged to bring your unique perspective, and you’ll be part of a team that values representation, actively working towards empowering individuals from various backgrounds and experiences.

In answering this question, emphasize your ability to inspire and connect with team members. Share examples of strategies you’ll implement to foster a positive work culture, such as recognition programs, clear communication of goals, and providing opportunities for professional growth.

When faced with order placement challenges, outline a systematic approach. Describe how you would analyze the root of the problem, gather feedback from team members, collaborate with other departments for support, and implement changes to enhance the process, ensuring all customer needs are met.

Discuss your ability to assess tasks based on urgency and importance. Highlight your use of performance metrics to evaluate team outputs and how you adapt resources dynamically to meet customer needs while ensuring quality service.

Share a specific example of a process you improved, detailing the situation, the actions you took, and the results achieved. Focus on how you used data to make informed decisions that led to enhanced efficiency or customer satisfaction.

Explain your approach to resolving conflict, such as maintaining open communication, listening to all parties involved, and working toward a mutually beneficial resolution. Highlight the importance of team cohesion and trust in your leadership style.

Detail key performance indicators (KPIs) you would monitor, like order accuracy, customer satisfaction scores, and response times. Explain how you would utilize these metrics to drive continuous improvement within your team.

Discuss strategies for promoting inclusivity, such as training your team on accessibility needs, actively seeking feedback from customers, and ensuring that your team has the necessary resources to assist all customers effectively.

Mention specific tools you’ve used, such as Salesforce, Excel, or customer support software, and describe how these have helped streamline processes, improve communication, or enhance team performance.

Be prepared to describe your leadership style, whether it's transformational, servant leadership, or another approach. Provide examples of how this style has positively impacted your team's performance and morale.

Explain your methods for assessing performance, such as regular check-ins, performance reviews, and encouraging feedback, and how you frame criticism constructively to encourage growth and development.