Technical Helpdesk Representative - ONSITE - Auburn Hills, MI
Job Description:
Key Responsibilities:
Provide technical assistance and support for IT systems related to vehicle programming.
Diagnose and resolve hardware, software, and network issues.
Research and document customer inquiries, issues, and resolutions using a problem management system.
Prioritize and escalate complex technical problems following established processes.
Maintain a professional and customer-centric approach while troubleshooting.
Work collaboratively within a team environment to ensure efficient problem resolution.
Uphold excellent attendance and punctuality.
Required Qualifications:
High school diploma or G.E.D.
2+ years of experience in IT technical support, including hardware and software troubleshooting.
Strong problem-solving and analytical skills.
Experience diagnosing and repairing PC hardware and networking components.
Ability to work independently and within a team-oriented environment.
Exceptional communication and organizational skills.
Availability to work first and second shifts, including occasional Saturdays.
Preferred Qualifications:
Knowledge of LAN/WAN IT infrastructure.
Experience or training in IT or automotive systems.
CompTIA A+ certification (or equivalent).
Proficiency in Windows OS and Microsoft Office.
Work Environment & Additional Information:
This role requires up to 90% on-site presence at 2851 High Meadow, Auburn Hills, MI, 48326.
Applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Average salary estimate
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Are you a tech-savvy problem-solver looking for an exciting opportunity? Look no further! Join DXC Technology as a Technical Helpdesk Representative in Auburn Hills, MI. In this challenging role, you will provide top-notch technical assistance and support for IT systems related to vehicle programming. Your expertise will shine as you diagnose and resolve various hardware, software, and network issues that customers face. You'll also research and document customer inquiries and solutions through a problem management system, helping to streamline our support processes. Collaboration is key here, as you'll work alongside a team dedicated to ensuring the most efficient problem resolution while maintaining a professional and customer-centric approach. With a requirement for strong communication and analytical skills, you’ll be empowered to address complex technical issues and escalate them when necessary. If you have a high school diploma (or G.E.D.) and 2+ years of experience in IT technical support, we’d love to talk! At DXC, we value punctuality and excellent attendance, as these are crucial for success in this role. Get ready to make an impact in a fast-paced environment, and enjoy the benefits of working with a dedicated team while learning and growing in your career.
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