Surgery Scheduling Specialist - Atlanta Ophthalmology Associates - job 1 of 2

As a Surgery Scheduling Specialist at Atlanta Ophthalmology Associates, your main responsibilities include efficiently scheduling surgeries within a high-volume environment, acting as a liaison between staff and physicians, and facilitating communication with medical personnel to safeguard patient care and streamline the surgical process. Your role will also involve utilizing computerized scheduling systems and managing clinical service line information effectively.

To qualify for the Surgery Scheduling Specialist position at Atlanta Ophthalmology Associates, you need either an associate’s degree in Information Systems, Business Administration, Nursing, or a related field, or a minimum of five years of relevant clerical experience in the medical field. Proficiency in Microsoft Office and strong interpersonal skills are also essential.

Essential skills for the Surgery Scheduling Specialist role at Atlanta Ophthalmology Associates include excellent communication abilities, strong organizational and time management skills, the capability to handle multiple tasks, and proficiency in computer systems. A solid understanding of medical terminology is also needed to navigate scheduling efficiently.

Yes, previous experience in a hospital or medical office scheduling environment is preferred for the Surgery Scheduling Specialist position at Atlanta Ophthalmology Associates. Familiarity with computerized scheduling systems and interaction with physician offices and third-party payers is highly valued.

The work hours for the Surgery Scheduling Specialist position at Atlanta Ophthalmology Associates are from 8 AM to 4 PM, providing a consistent schedule that allows for a balanced work-life dynamic while offering critical support to our medical team.

When answering this question, highlight specific, relevant experiences where you managed patient schedules, collaborated with healthcare staff, and resolved scheduling conflicts. Share how these experiences shape your organizational and communication skills.

Discuss strategies you use for prioritization, such as assessing urgency based on patient needs, using organizational tools, and maintaining clear communication with team members to ensure all tasks are completed efficiently.

Be prepared to mention any specific software you've used, particularly in healthcare settings. Explain how you quickly adapt to new systems and your overall comfort level with technology in a scheduling context.

Share an example of a challenging interaction and how you effectively resolved it through excellent communication and problem-solving skills. Emphasize your ability to stay calm under pressure and find solutions.

Provide a detailed account of a process improvement project you've initiated. Discuss the challenges, your analysis, the changes made, and the positive outcomes that resulted, showcasing your proactive approach.

Explain that clear communication is vital in ensuring all parties are informed and aligned, helping to prevent errors. Provide examples of how you've kept everyone updated and fostered a collaborative environment.

Discuss specific steps you take to verify information, such as cross-checking with medical charts, using checklists, and maintaining a detailed record of communications. Accuracy is key in reducing miscommunication in healthcare.

You should express your comfort with medical vocabulary and provide examples of how this knowledge has helped you in previous roles, particularly in understanding scheduling requirements and communicating effectively with medical personnel.

Illustrate your conflict resolution skills by describing your method for assessing the situation, communicating with impacted parties, and finding alternative solutions to ensure patient care remains uninterrupted.

Articulate your interest in working at Atlanta Ophthalmology Associates, focusing on your passion for healthcare and patient advocacy. Discuss how the role aligns with your career goals and commitment to improving surgical scheduling efficiencies.