Desktop Support Analyst II
At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
At DYOPATH, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!
Why DYOPATH?
- People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
- Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
Are you a tech-savvy problem solver with a knack for helping others? We're looking for a Desktop Support Analyst II in Miami to keep our computer systems running smoothly and assist users with technical issues. If you're detail-oriented and have excellent communication skills, we want you on our team!
The Details
Pay: $20/h
Location: Onsite in Miami, FL 33032 (at the Miami port)
Shift: 9:00am – 6:00pm, Monday - Friday
Key Responsibilities:
- Technical Support:
- Install, deploy, and maintain PCs, laptops, software, scanners, printers, and peripherals.
- Troubleshoot hardware and software issues in person, over the phone, or via chat.
- Perform updates including Microsoft security patches, anti-virus signature files, and other software/application updates.
- User Assistance:
- Analyze user requests and incidents, organizing meetings with users to discuss resolutions.
- Support internal customers by providing technical advice and problem resolution.
- Create, receive, and resolve end-user incidents, tasks, and requests while maintaining response and resolution of contracted SLAs.
- Incident Management:
- Track progress of incidents and tasks using internal or client ticketing software.
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents.
- Knowledge Sharing:
- Create, edit, and maintain knowledge base articles.
- Mentor Level I and Associate DSAs as needed.
- Document process requirements and write clear procedures and instructional manuals to build out self-service capabilities.
- Vendor Coordination:
- Act as a point of contact for third-party vendors and technicians.
Qualifications:
- Experience: Previous experience in a desktop support role is a plus.
- Skills: Strong troubleshooting abilities, familiarity with MS O365 Suite, and excellent communication skills
Join us and make a difference by ensuring our tech runs smoothly and efficiently!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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At DYOPATH, we're looking for a Desktop Support Analyst II to join our amazing team in Miami, Florida! If you have a passion for technology and enjoy solving problems, this role is perfect for you. As part of our forward-thinking Managed Service Provider, you'll play a crucial role in ensuring our computer systems run smoothly and that our users receive top-notch technical support. Your day-to-day will involve installing and maintaining PCs, laptops, and peripherals, as well as troubleshooting any hardware or software issues that arise, whether it be in person, over the phone, or via chat. You’ll also assist users by analyzing their requests, coordinating meetings to discuss their issues, and providing outstanding user assistance. At DYOPATH, we value knowledge sharing too, so you’ll have the opportunity to create and maintain knowledge base articles while mentoring junior colleagues. You'll be working directly at our Miami port, where your contributions will truly make a difference to our clients' success. We pride ourselves on our people-first culture where creativity and collaboration are encouraged, and we're excited to welcome a new member to our award-winning team. With amazing benefits like medical, dental, vision insurance, and a 401(k) with a company match, you'll be well taken care of! If you're detail-oriented, possess strong troubleshooting abilities, and are familiar with Microsoft O365, we would love to hear from you. Join DYOPATH and become part of a company that believes in doing the right thing and truly values its employees!
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DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations across the United States, we he...
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