Job details

Associate, Growth Community (Web3)

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Echo Base is a private holding company pursuing special situation control investments in the digital assets space. Its global crypto team possesses deep experience in both the scaling of new ventures and the restructuring of complex assets. Echo Base seeks to leverage operational and technical synergies across its portfolio companies to drive innovation. Est. 2025.

We are seeking a highly motivated Associate, Community Growth to join our dynamic team and report to the Senior Manager, Growth Social. This role is critical to driving user engagement and revenue growth, focusing on acquisition, retention, and effective channel management.

Key Responsibilities:

Advanced Web3 Community Management:

Oversee discussions in Web3-native platforms like Discord, Telegram, social media, and decentralized forums.
Facilitate meaningful conversations around crypto security and safety, crypto transactions and trading, and emerging Web3 innovations.
Enforce community guidelines and manage conflict resolution in decentralized spaces.

Strategic Engagement & Ecosystem Building

Design initiatives that increase participation in crypto discussions and incentivize contributions.
Organize AMAs, workshops, and educational campaigns on complex Web3 concepts.
Leverage token incentives and gamification to drive engagement and community-driven development.

Thought Leadership & Education

Stay ahead of trends in crypto trading, private keys, encryption, smart contracts, decentralized identity, zero-knowledge proofs, and interoperability.
Create content and educational material explaining deep Web3 topics in an accessible manner.
Engage with Web3 influencers, developers, and thought leaders to strengthen ecosystem presence.

Cross-Team & Ecosystem Collaboration

Coordinate with marketing, product, and development teams to ensure community-driven decision-making.
Partner with other Web3 projects, DAOs, and influencers to drive cross-community collaborations.
Advocate for open-source contributions and knowledge-sharing within the Web3 space.

Requirements:

Experience:

2+ years in community management, customer support, or social media in Web3, cryptocurrency, or decentralized governance.
Deep understanding of Web3, safety and security in cryptocurrency, and smart contracts.

Platform Expertise:

Proficiency in managing Telegram, Discord, X (Twitter), Facebook, Instagram, LinkedIn, and Reddit.
Familiarity with monitoring tools for App Store and Google Play reviews.

Analytical Skills:

Ability to track, analyze, and report community sentiment and engagement metrics.
Experience identifying issue patterns and translating user feedback into actionable insights.

Creative Understanding:

Skilled in designing engagement strategies with token incentives and gamification.
Ability to translate complex Web3 concepts into accessible content.

Collaboration:

Works cross-functionally with Customer Support, Growth, and Product teams.
Aligns community strategies with broader marketing and product goals.

Cross-Channel Proficiency:

Ability to maintain consistent messaging across social media, forums, and customer support channels.
Comfortable with omnichannel engagement strategies, ensuring seamless user experience.

Nice To Have’s:

Experience in industries such as Crypto, Fintech, and Exchanges
Experience with global communities (vs. domestic)
Background in driving growth for mobile apps on iOS and Android

Skills & Competencies:

Technical Skills:

Familiarity with cryptocurrency transactions, trading platforms, and blockchain fundamentals.
Proficiency in social media management tools (e.g., Hootsuite, etc) and analytics platforms.
Experience using CRM and ticketing systems (e.g., Zendesk, Intercom) for customer support.

Analytical Thinking:

Ability to interpret user sentiment, engagement trends, and social media analytics.
Strong problem-solving skills to identify issue patterns and suggest process improvements.
Capability to track and report key performance metrics for community engagement and support resolution.

Creativity & Branding:

Skilled in designing gamified engagement strategies, token incentives, and community-driven initiatives.
Ability to create compelling narratives around decentralized projects, security and safety, and adoption.
Experience launching interactive campaigns that drive participation in DAOs and Web3 ecosystems.

Messaging and Writing:

Strong ability to explain complex Web3 concepts in an accessible and engaging way.
Strong copywriting skills for clear, concise, and engaging communication across community channels.
Ability to craft responses that align with brand voice while addressing user concerns effectively.
Experience in writing FAQs, educational posts, and community announcements on cryptocurrency topics.
Ability to tailor messaging to different audiences, from developers to general crypto users.

What You Should Know About Associate, Growth Community (Web3), Echo Base

At Echo Base, we are excited to bring on an innovative Associate, Growth Community (Web3) to our dynamic team! As a key player in our organization, you will be at the forefront of user engagement and revenue growth. Your mission? To oversee vibrant discussions in Web3-native platforms such as Discord and Telegram, steering conversations around crucial topics like crypto security and the latest Web3 innovations. We're all about building a community that thrives on education and collaboration, so you’ll design initiatives that spark participation and incentivize contributions. Organizing engaging AMAs, workshops, and educational campaigns will be in your wheelhouse, helping others grasp complex Web3 concepts. You’ll also keep your finger on the pulse of trends in crypto trading and decentralized technologies, while creating informative and accessible content that demystifies these topics. And let’s not forget the collaborative aspect of your role—partnering with marketing, product, and development teams will ensure that community-driven insights guide our decisions. If you have a passion for Web3 and a knack for fostering an engaging community, we want you at Echo Base!

Frequently Asked Questions (FAQs) for Associate, Growth Community (Web3) Role at Echo Base

What qualifications do I need for the Associate, Growth Community position at Echo Base?

To be considered for the Associate, Growth Community role at Echo Base, you should have at least 2 years of experience in community management, customer support, or social media, preferably within the realms of Web3 or cryptocurrency. A deep understanding of Web3 concepts, alongside proficiency in platforms like Telegram and Discord, will be critical as you engage with our community.