Membership Executive (Upselling/Inside sales) - French speaker

As a Membership Executive at EcoVadis, your primary responsibilities include managing our French market, identifying upselling opportunities, and maximizing customer satisfaction. You'll engage with clients via phone, email, and webinars to communicate the value of our sustainability solutions, develop targeted content for different customer groups, and collaborate with internal teams to enhance upselling strategies.

To qualify for the Membership Executive position at EcoVadis, you should have a minimum of 2 years of experience in customer-facing roles, particularly in sales or business development. Fluency in French is essential, and experience with CRM software like Salesforce would be advantageous. A passion for customer service and the ability to analyze data to make informed decisions are also key.

At EcoVadis, you can expect a dynamic and supportive work environment that fosters collaboration and innovation. The position is primarily hybrid, with flexible working hours allowing you to balance your professional and personal life effectively. Our culture emphasizes well-being and encourages employees to share ideas for improving customer experience.

EcoVadis is committed to your growth as a Membership Executive by offering various learning opportunities, from industry-related workshops to internal training sessions. We believe in continuous learning and actively encourage our employees to enhance their skills and advance their careers while contributing to our mission of promoting sustainability.

The Membership Executive position at EcoVadis includes a comprehensive benefits package such as flexible working hours, wellness allowances, professional mental health support, and opportunities for community involvement. You will also enjoy a hybrid work model, transportation vouchers, dental benefits, and an employee referral program, which all contribute towards an enriching work experience.

In approaching upselling as a Membership Executive, I prioritize understanding the client's needs through careful listening and asking the right questions. By identifying pain points and understanding their business goals, I can present tailored solutions that align with their objectives, making the upsell more appealing. I also share success stories from previous clients to build trust and showcase the positive impact of our solutions.

My experience with CRM software, particularly Salesforce, has been integral in tracking customer interactions and managing sales pipelines effectively. I use Salesforce to analyze customer data, identify trends, and position new opportunities, ensuring that my approach is data-driven and aligns with our strategic goals. This tool helps maximize efficiency and improve my communication with potential clients.

Improving customer satisfaction starts with proactive communication. I prioritize regular check-ins to understand their feedback and challenges, offering solutions that enhance their experience. Additionally, I focus on personalizing interactions, ensuring each client feels valued and understood, which leads to stronger relationships and ongoing engagement.

To manage competing priorities effectively, I rely on strong organizational skills and time management techniques. I prioritize tasks based on deadlines and impact while maintaining flexibility to adapt as new tasks arise. Utilizing project management tools has significantly enhanced my ability to stay focused and ensure that the most critical tasks are completed efficiently.

My motivation to sell sustainability solutions stems from a personal commitment to making a positive impact on the environment and society. I believe that every business has the potential to contribute to a better future, and by providing EcoVadis' solutions, I can play a part in driving meaningful change. It's fulfilling to help our clients enhance their sustainability practices while also achieving their own business goals.

Handling difficult customer situations requires patience, empathy, and clear communication. I first ensure the customer feels heard by actively listening to their concerns. Then, I work collaboratively with them to find a resolution, leveraging my product knowledge to suggest appropriate solutions. This approach not only helps to resolve the issue but also builds trust and strengthens the relationship.

Teamwork is essential to my success as a Membership Executive. Collaboration with cross-functional teams allows me to access diverse insights and expertise, enhancing our overall approach to customer engagement. By sharing best practices and insights, I can ensure that we provide a unified experience to our clients, driving greater customer satisfaction and loyalty.

Certainly! In my previous role, I identified a client who primarily used one of our services but could benefit from an upgrade to maximize their results. After conducting a needs analysis, I presented a tailored proposal outlining how the new features would directly address their challenges. By following up regularly and providing insightful content related to the upgrade, I successfully closed the upsell, resulting in a significant revenue increase for my team.

I utilize a combination of data analysis tools and market research to analyze trends. By keeping an eye on industry reports, competitor activities, and customer feedback, I can identify emerging trends and opportunities. This information allows me to adjust my strategies proactively and stay ahead of the curve when engaging with clients.

Staying informed about industry changes in sustainability is vital for my role. I regularly follow thought leaders in the sustainability space, subscribe to relevant journals, and participate in industry webinars and conferences. This ongoing education ensures that I'm equipped to provide the most accurate and updated information to clients, supporting their sustainability goals effectively.