Automotive Detailer - Cool Springs

As an Automotive Detailer at Enterprise Mobility, your main responsibilities will include thoroughly cleaning and sanitizing vehicle interiors, washing and drying exteriors, and performing safety checks on all vehicles. You will also be responsible for ensuring that every vehicle adheres to the company’s Complete Clean Pledge, reporting any damages or warning lights, and maintaining the overall cleanliness of the branch location. This role requires attention to detail and a commitment to providing a safe and clean vehicle for our customers.

To qualify for the Automotive Detailer position at Enterprise Mobility, you must be at least 18 years old and possess a valid driver's license with a clean driving record—specifically, no more than two moving violations or accidents in the last three years. A background free of drug or alcohol-related convictions in the past five years is also necessary. Moreover, you should be authorized to work in the United States and able to handle the physical aspects of the job.

Enterprise Mobility offers a variety of benefits for our Automotive Detailers, including paid time off, health insurance, dental and vision coverage, and life insurance. Additionally, we provide a retirement savings plan, including a 401k with matching profit sharing. These benefits are designed to support your well-being and career growth while you contribute to maintaining our fleet of vehicles.

The work schedule for an Automotive Detailer at Enterprise Mobility includes Tuesday to Friday from 8:00 AM to 6:00 PM and Saturday from 8:30 AM to 12:30 PM, with Sundays and Mondays off. This setup allows for a work-life balance while ensuring that we meet our customers' needs throughout the week. Flexibility is key, and we appreciate employees who are reliable and punctual.

The Complete Clean Pledge at Enterprise Mobility is our commitment to ensuring the highest standards of cleanliness and safety for our vehicles. As an Automotive Detailer, you will be at the forefront of this initiative, responsible for meticulous cleaning and sanitizing of vehicles. This pledge is crucial for protecting the health of our customers and staff, making it an integral part of your daily tasks.

When answering this question, focus on your passion for cars and attention to detail. Mention the clean environment and high standards set by Enterprise Mobility, and how you admire their commitment to customer service. Showing that you align with the company's values will strengthen your candidacy.

Share any relevant experience you have, even if it’s informal, such as detailing your own or friend's vehicles. Highlight specific tasks you performed, your attention to detail, and how you ensured the vehicles were clean and safe, correlating it with what you would do at Enterprise Mobility.

Explain your strategies for staying organized and focused in high-pressure situations. Share examples of past experiences where you successfully managed your time and prioritized tasks, emphasizing how this will translate into efficient work as an Automotive Detailer at Enterprise Mobility.

The focus should be on the importance of delivering a clean and safe vehicle to the customer. Also, emphasize the communication aspect—always being friendly and welcoming when addressing customer inquiries or concerns about the vehicle's condition.

Discuss your step-by-step approach to cleaning a vehicle, such as starting from the interior, vacuuming, sanitizing surfaces, checking for personal items, and then moving onto the exterior by washing and inspecting for any damage. Make sure to link it back to how that complies with the Complete Clean Pledge at Enterprise Mobility.

Talk about the importance of wearing PPE and adhering to safety protocols. Mention constantly being aware of your surroundings, checking fluid levels safely, and inspecting the vehicle before and after handling to ensure no hazards are present.

Describe the importance of reporting any damages you find as an Automotive Detailer, explaining that this ensures the vehicle is safe for the next customer. Mention your commitment to following protocols laid out by Enterprise Mobility for documenting and addressing such issues.

Answer by focusing on your response approach—being calm, listening attentively to the customer's concerns, and assuring them of your commitment to cleanliness and the complete care taken during the detailing process. Mention you’d also offer them the option to inspect the vehicle and satisfy their requirements.

Share traits such as strong attention to detail, reliability, and a passion for cleanliness. Emphasize how these qualities align with the expectations at Enterprise Mobility, showcasing your understanding of the role's importance.

Highlight that cleanliness directly impacts customer satisfaction and safety. Mention how it affects the reputation of Enterprise Mobility, and explain that maintaining high cleanliness standards is essential for repeat business and customer loyalty.