Job details

Customer Relations Representative

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Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees

Job Description

Under daily supervision, the Client Relations Specialist coordinates a client’s waste disposal needs and requests as determined by their service agreement. This role supports the daily disposal needs of smaller volume and routes for the manufacturing and industrial clients and applies basic knowledge of EPA and DOT regulations and waste profiling to complete daily activities. The Specialist follows clearly defined processes and makes limited discretionary decisions and judgement calls as they pertain to client requests and position responsibilities. Also, responsible for review and approval of client billing including discrepancy resolution.

• Project manage customer projects/initiatives • Develop SOW’s/SOP’s • Salesforce task management • Retail open order research • Retail open order billing review • Customer scheduling & OPS coordination • Service requests follow-up • Portal management • Credit memo issuance • Customer escalations • Waste discrepancy management • Backfilling service orders as needed • Profile management/whitelisting • PO management • Customer reporting • Quarterly Business Review decks and delivery • Customer onboarding.

Qualifications

Industry Knowledge • Product Knowledge • Presentation Skills • PowerPoint Experience • SOP Creation & Management • Lead, coordinate & facilitate customer meetings

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Customer Relations Representative, Enviri Corporation

At Clean Earth, we’re all about helping our planet while supporting our amazing team members! As a Customer Relations Representative, you'll play a vital role in ensuring our clients have a seamless experience with their waste disposal needs. Located in Norcross, GA, this position involves working closely with manufacturing and industrial clients, coordinating their service requests and managing their daily disposal requirements. You’ll be utilizing your understanding of EPA and DOT regulations to assist in waste profiling and resolution of discrepancies, ensuring everything runs smoothly. Your day will be filled with diverse tasks such as project managing customer initiatives, developing statements of work (SOWs) and standard operating procedures (SOPs), and using Salesforce for task management. You’ll also engage in customer scheduling, billing review, and the overall coordination of operations. It sounds like a lot, but not to worry; you’ll be under daily supervision, and you'll be empowered to make decisions that enhance our client relationships. With Clean Earth being named a 2024 Most Loved Workplace®, we truly value our employees, providing generous benefits from the get-go, including health coverage, paid time off, and even tuition assistance. If you are passionate about customer service, the environment, and working in a supportive community, this role at Clean Earth could be a fantastic next step in your career journey!

Frequently Asked Questions (FAQs) for Customer Relations Representative Role at Enviri Corporation

What are the primary responsibilities of a Customer Relations Representative at Clean Earth?

As a Customer Relations Representative at Clean Earth, your primary responsibilities include coordinating client waste disposal needs, managing daily service requests, and applying your basic knowledge of EPA and DOT regulations. You'll also be responsible for client billing review, discrepancy resolution, and developing standard operating procedures to optimize client interactions.