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Receptionist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide receptionist services for clients at their site.  

Essential Job Responsibilities

  • Work closely with the client's staff to assist with front office

  • Answer incoming telephone calls and forward to the appropriate person

  • Take accurate and complete messages for those who are unavailable

  • Promptly greet and announce visitors in a friendly and business-like manner

  • Maintain a neat and organized reception desk and front lobby area

  • Order and stock supplies as needed

  • Perform other administrative duties as requested

  • Reception Desk experience needed

Qualifications & Requirements

  • High School Diploma or GED

  • Minimum of 1 year work experience preferably as a Receptionist

  • Previous experience in a client service field preferred

  • Ability to multitask with attention to detail

  • Ability to handle complaints with professionalism, patience, and diplomacy

  • Working knowledge of MS Word, Excel and Outlook

  • Ability to lift or move 40 lbs. or greater

  • Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

  • Ability to walk, bend, kneel, stand or sit for an extended period of time

  • Preferred Shift: 8:00 am to 5:00 pm

The Compensation range for this role is 17.28 to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Average salary estimate

$39779 / YEARLY (est.)
min
max
$35878K
$43680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Receptionist, Epiq

Are you looking for an exciting opportunity to be the face of Epiq, a dynamic company located in Los Angeles, CA? As a Receptionist, you will be providing essential services that keep the front office running smoothly. This role isn’t just about answering the phone; it’s about creating a welcoming atmosphere for clients and visitors alike. You’ll collaborate closely with our client’s staff, ensuring a warm greeting and directing incoming calls to the right people. If you love to multitask, you'll appreciate the variety of responsibilities, from managing a neat reception area to ordering supplies and completing various administrative tasks. Ideal candidates will have at least one year of reception desk experience and a good handle on MS Word, Excel, and Outlook. A High School Diploma or GED is required, and previous experience in a client service role will set you apart. We’re looking for someone who can diplomatically handle complaints and maintain a professional demeanor at all times. If you’re eager to grow and work with a team of enthusiastic over-achievers, this is the place for you! The compensation ranges from $17.28 to $21.00 per hour, depending on experience, plus eligibility for an annual bonus. Join us and be part of something great!

Frequently Asked Questions (FAQs) for Receptionist Role at Epiq
What are the key responsibilities of a Receptionist at Epiq?

The Receptionist at Epiq is responsible for greeting visitors, managing phone calls, taking messages, and maintaining an organized reception area. This position requires strong multitasking abilities as you'll assist with a variety of administrative tasks while providing exceptional customer service.

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What qualifications do you need to apply for the Receptionist position at Epiq?

To be considered for the Receptionist position at Epiq, you need a High School Diploma or GED and at least one year of experience, ideally in a reception or client service role. Familiarity with MS Word, Excel, and Outlook is also necessary.

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Is there a preferred working schedule for the Receptionist role at Epiq?

Yes, the preferred shift for the Receptionist position at Epiq is from 8:00 AM to 5:00 PM. This schedule allows for a consistent work routine, aligning well with our clients' business hours.

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What skills are essential for a successful Receptionist at Epiq?

A successful Receptionist at Epiq should possess excellent communication skills, the ability to handle complaints with professionalism, and strong organizational abilities. Attention to detail and multitasking are crucial for managing the busy front office effectively.

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What is the compensation range for the Receptionist position at Epiq?

The compensation for the Receptionist position at Epiq ranges from $17.28 to $21.00 per hour, depending on the candidate’s skills and experience. There may also be eligibility for an annual bonus, making it a rewarding opportunity.

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Common Interview Questions for Receptionist
How do you handle high-pressure situations as a Receptionist?

When faced with high-pressure situations, it's important to stay calm and organized. Prioritize tasks and tackle one thing at a time, ensuring that all calls and visitors are managed smoothly to maintain a positive atmosphere.

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Can you provide an example of a time you dealt with a difficult client?

In my last role, a client was upset due to a scheduling error. I listened actively, empathized with their concerns, and worked to resolve the issue quickly. Turning a negative experience into a positive one shows adaptability and strong customer service skills.

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What strategies do you use to keep the reception area organized?

I believe in maintaining a tidy and organized workspace by regularly decluttering, labeling important files, and implementing a logical system for incoming tasks. This helps create a welcoming environment for visitors and ensures efficiency in my work.

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How do you prioritize your tasks as a Receptionist?

I prioritize tasks based on urgency and importance. Every morning, I make a to-do list and adjust throughout the day as new tasks and responsibilities arise, allowing me to stay focused and efficient in a busy environment.

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What computer skills do you consider necessary for the Receptionist role?

Proficiency in software programs like MS Word, Excel, and Outlook is crucial. Familiarity with scheduling and communication tools also plays a big role in efficiently managing appointments and client communications.

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Why do you want to work for Epiq as a Receptionist?

I admire Epiq’s commitment to providing outstanding service and its supportive work culture. I believe this environment aligns with my professional values and goals, and I’m eager to contribute to your team.

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What do you think is the most important quality for a Receptionist?

The most important quality for a Receptionist is excellent communication skills. Being the first point of contact for clients and visitors requires you to convey warmth, professionalism, and clarity in your interactions.

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How do you manage multiple phone lines and inquiries?

I remain calm and focused while taking calls. I prioritize urgent requests and use call management features efficiently, allowing me to juggle multiple inquiries without sacrificing attention to any caller.

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How would you describe your customer service approach?

My approach to customer service is based on empathy, active listening, and problem-solving. I strive to understand the needs of clients and provide effective solutions while ensuring they feel valued and respected.

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What would you do if you are unable to find someone a client is trying to reach?

If I cannot locate the person a client is trying to reach, I would take a detailed message and assure the client they will receive a prompt follow-up. Keeping the client informed maintains a positive relationship, even if the resolution takes time.

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Epiq, a global leader in the legal services industry, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the ad...

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DATE POSTED
April 5, 2025

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