As a Site Manager at Epiq in New York, your main responsibilities include overseeing daily site operations, ensuring exceptional client service, and being the principal liaison between Epiq and client administration. You'll also be responsible for supervising the staff, recruiting new team members, and driving their professional development while continuously looking for ways to improve efficiency.

To be a successful Site Manager at Epiq, candidates should have at least a high school diploma, although an associate degree is preferred. Previous management experience in a client-service oriented field is essential. You should possess strong communication skills, be detail-oriented, and have the ability to work independently. Familiarity with Microsoft Office products is also required.

Epiq places a high emphasis on staff development. As a Site Manager, you will not only lead your team but also facilitate training and development opportunities. Epiq encourages career progression and will support you in identifying opportunities for enhancing your team's capabilities and operations.

At Epiq, the work environment is collaborative and growth-oriented, characterized by enthusiastic and dedicated team members. As a Site Manager, you'll be empowered to make decisions and explore innovative solutions to meet client needs effectively, all while providing a supportive atmosphere for your team.

The compensation range for a Site Manager at Epiq is between $62,764 and $78,455 annually, along with potential eligibility for an annual bonus. Compensation can vary based on your location, skills, experience, and qualifications, reflecting Epiq's commitment to rewarding hard work and excellence.

When answering this question, explain the importance of assessing immediate needs, balancing long-term objectives with day-to-day operations and discussing how you would delegate tasks based on team strengths to ensure efficient operations.

Share specific examples of your management style, how you've facilitated training sessions, and developed team members' skills. Tie your experiences back to Epiq's focus on staff development.

Discuss how building strong client relationships, being proactive in communication, and quickly addressing issues are essential strategies. Provide examples where you've successfully implemented these strategies.

Prepare to describe a specific situation where you identified a process that needed improvement, the steps you took to enhance efficiency, and the positive results that followed, linking it back to the responsibilities of the Site Manager role.

Discuss your approach to resolving conflicts by promoting open communication, empathy, and a focus on collaboration to achieve mutually beneficial outcomes while maintaining a positive team atmosphere.

Illustrate your experience in collecting, managing and reporting data. Explain how this has been vital in previous roles, and how such data can be effectively utilized at Epiq for management reports.

Talk about your scheduling methods, staff monitoring techniques, and flexibility in reallocating resources when necessary to ensure compliance with performance standards and coverage without incurring overtime.

Explain the importance of client feedback in identifying areas for improvement, adapting service needs, and maintaining strong client relationships. Share examples of how you've successfully integrated feedback in the past.

Discuss your strategies for attracting top talent, such as identifying key skills needed for the team's success, utilizing various recruiting channels, and engaging potential candidates during the interview process.

Provide a specific example of a high-pressure situation you've faced, explaining how you remained composed, made organized decisions, and supported your team through challenges to maintain service quality.