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Pre-Service Care Coordinator - EviCore - Work at Home image - Rise Careers
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Pre-Service Care Coordinator - EviCore - Work at Home

The Registered Nurse or Licensed Practical Nurse responsibilities include but not limited to:

  • Perform clinical and operational processes related to utilization review of pre-service and retrospective requests for Post-Acute Care services including but not limited to long term acute care, skilled nursing and inpatient rehab facilities. 
  • Responsible for reviewing the clinical record using evidenced-based guidelines, accurate and timely documentation and communication with health-care providers and Medical Directors for all assigned patients throughout the utilization review process.
  • Assist with the coordination between providers and members.

Minimum Education, Licensure and Professional Certification Requirements:

  • Current unrestricted Registered Nurse licensure or Licensed Practical Nurse licensure.
  • Associate degree or Bachelor Degree in Nursing preferred; completion of LPN program preferred.
  • Multistate license preferred

Minimum Experience Required:

  • 2+ years of clinical experience
  • 2 + years' experience in utilization management preferred.
  • Home health, SNF,  and/or  rehab experience desired
  • Medicare/Medicaid managed care programs preferred
  • Position is telephonic/Work at Home.
  • Hours: Monday - Friday; 9a-6p Central Time Zone; Position is full-time during core business hours with the ability to work any shift between 7 am and 7 pm CST.
  • Availability for weekend rotation, on-call rotation, and holiday rotation.
  • Ability to sit at a desk 50% of the time and utilize the computer, telephone, and other office equipment, throughout the entire work day; walking and standing.
  • Ability to perform dependable and reliable work schedule is essential.

Required Skills:

  • Time-management: Ability to effectively manage one’s time and resources to ensure that work is completed efficiently Excellent organizational skills
  • Communication: Ability to provide clear verbal and written information via in-person, email, and phone to customers, co-workers, and leadership
  • Critical-Thinking/Decision-making: Ability to choose a course of action or develop appropriate solutions by identifying and understanding issues, problems, and opportunities
  • Autonomy: Ability to work independently with little to no supervision
  • Proficient in computer literacy skills with the ability to use and troubleshoot Microsoft Word, Excel, Outlook, and PowerPoint with the ability to type 30 wpm preferred
  • Experience using videoconferencing systems such as WebEx

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 27 - 41 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Average salary estimate

$70720 / YEARLY (est.)
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$56160K
$85280K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Pre-Service Care Coordinator - EviCore - Work at Home, The Cigna Group

Are you a motivated and compassionate nurse looking to make a difference from the comfort of your home? As a Pre-Service Care Coordinator with EviCore, you will take on a rewarding role that allows you to impact patient care directly. In this position, you'll be responsible for handling clinical and operational processes related to utilization reviews for various Post-Acute Care services. This could include long-term acute care and skilled nursing facilities. Your keen eye for detail will be crucial as you review clinical records against evidenced-based guidelines, ensuring timely documentation and effective communication with healthcare providers and Medical Directors. Ideally, you’ll have a current nursing license, either as a Registered Nurse (RN) or Licensed Practical Nurse (LPN), along with a couple of years of clinical experience. Previous utilization management experience is highly valued, and familiarity with home health or rehab environments will serve you well. The role operates Monday through Friday with a full-time schedule during core business hours, although flexibility for weekend and holiday rotations is required. Excellent time management, critical thinking, and communication skills are essential in this role, and your ability to work autonomously will be a great asset. EviCore offers not only a competitive hourly rate but also a comprehensive benefits package aimed at your overall well-being. Take this opportunity to enhance your career while making a positive impact on patients' lives—apply today!

Frequently Asked Questions (FAQs) for Pre-Service Care Coordinator - EviCore - Work at Home Role at The Cigna Group
What are the responsibilities of a Pre-Service Care Coordinator at EviCore?

As a Pre-Service Care Coordinator at EviCore, you'll be responsible for performing clinical and operational reviews related to pre-service and retrospective requests for various Post-Acute Care services. This involves critically analyzing clinical records against evidenced-based guidelines, ensuring accurate documentation, and maintaining effective communication with healthcare providers and Medical Directors throughout the utilization review process.

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What qualifications do I need to apply for the Pre-Service Care Coordinator position at EviCore?

To qualify for the Pre-Service Care Coordinator role at EviCore, you need to possess a current, unrestricted nursing license as either a Registered Nurse (RN) or Licensed Practical Nurse (LPN). An associate or bachelor’s degree in nursing is preferred. Additionally, a minimum of 2 years of clinical experience and 2 years in utilization management are essential, alongside home health or SNF experience.

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What shift and work hours can I expect as a Pre-Service Care Coordinator at EviCore?

In the role of Pre-Service Care Coordinator at EviCore, you can expect to work full-time, Monday through Friday, during core business hours from 9 AM to 6 PM Central Time. There may also be on-call and weekend rotation requirements, so flexibility in your availability is key for this job.

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What skills are necessary for the Pre-Service Care Coordinator position at EviCore?

Key skills required for the Pre-Service Care Coordinator role at EviCore include excellent organizational abilities, effective time management, critical thinking, and strong communication skills. You'll also need to comfortably use office technology, including common software like Microsoft Word and Excel, and demonstrate proficiency with videoconferencing platforms.

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What type of benefits can I expect when working as a Pre-Service Care Coordinator at EviCore?

EviCore offers a robust benefits package that begins on your first day of employment. You can expect comprehensive health benefits including medical, dental, and vision plans, as well as mental health programs. Additional perks include a 401(k) with company match, paid time off, and tuition reimbursement to support your overall well-being.

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Common Interview Questions for Pre-Service Care Coordinator - EviCore - Work at Home
Can you describe your experience with utilization management?

When responding to this question, focus on specific roles you've held that directly relate to utilization management. Discuss any processes you've reviewed, the outcomes you achieved, and how your clinical judgment supported the decision-making process in patient care.

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How do you handle stressful situations or high-pressure environments?

Highlight your time management skills and any techniques you use to remain calm, such as prioritizing tasks or employing organizational tools. Provide an example of a high-pressure situation you encountered and how you successfully navigated it.

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What do you consider essential in effective communication?

Discuss the importance of clarity, active listening, and adaptability in your communication style. Joining it with examples of how effective communication contributed to patient care, collaboration with colleagues, or your engagement with Medical Directors can demonstrate your proficiency.

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Describe a time when you worked independently with little supervision.

This question is an opportunity to showcase your autonomy and self-motivation. Provide concrete examples that illustrate how you successfully managed projects or tasks independently while ensuring quality outcomes, emphasizing your ability to problem-solve effectively.

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What clinical guidelines do you follow when reviewing patient records?

Mention specific evidence-based guidelines relevant to your field, and describe how you ensure adherence to these standards while reviewing records. It's helpful to express the importance of staying updated with current practices.

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How do you ensure accuracy in your documentation?

Explain the system or methods you utilize to ensure that your documentation is precise and thorough. Discuss your process of reviewing materials and following up with colleagues if there are any uncertainties regarding patient care.

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What strategies do you implement to keep organized when managing multiple cases?

Discuss specific organizational strategies you employ, such as using digital tools, checklists, or specific software to manage tasks effectively. Include how these strategies enable you to deliver high-quality outcomes across different patient cases.

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Can you describe an instance where a patient's needs changed suddenly?

Give a concrete example where you had to quickly adapt your approach due to changes in a patient’s condition. Focus on how your critical thinking and decision-making led to favorable patient outcomes while ensuring collaboration among care providers.

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How do you stay updated on current healthcare regulations and guidelines?

Emphasize your commitment to professional development through continuing education, attending workshops, or subscribing to relevant journals. Sharing specific examples of courses or trainings you've pursued recently demonstrates your dedication to staying informed.

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What motivates you to provide excellent patient care?

Express your fundamental passion for nursing and patient care. Discuss what aspects of patient interaction you find most rewarding and how your motivation drives you to continuously improve outcomes for the patients you serve.

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DATE POSTED
April 8, 2025

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