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Bilingual Admissions Specialist I

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role:

The Admissions Specialist I will be responsible for fielding admissions inquiries and will serve as the front door for families seeking care with Equip. The Admissions Specialist I requires strong communication and relationship skills, a love of data and spreadsheets, and a can-do attitude. The Admissions Specialist will be passionate about evidence-based care, enjoy learning and growing as a team, be comfortable with the dynamic and collaborative nature of the company, and be a curious, creative, and optimistic individual.

Responsibilities

  • Consistently meet or exceed assigned targets by effectively fielding all inbound inquiries such as hand-offs from the Patient Services Representatives or direct referrals from providers. 

  • Collect and document all relevant data into Equip’s proprietary EMR software in a timely manner.

  • Coordinate with internal teams to meet the needs of patients and their families, monitor medical records, and ensure patients meet admissions criteria.

  • Foster relationships with referring providers by being the “expert” in Equip Health.

  • Utilize problem solving and sales skills to maintain urgency and drive to seek treatment. 

  • Monitor medical records and collaborate with Medical Directors on admissions criteria.

  • Adhere to HIPAA compliance in managing the collection of personal health information, insurance information, financial details, and other sensitive information.

  • Ethically and empathetically relate to patients and families throughout the admissions process.

  • Perform other duties as assigned.

Qualifications

  • 1+ years experience working in mental health admissions or a sales related role. 

  • Degree in psychology, business administration, or other health related field preferred.

  • Superior interpersonal skills, phone presence, and adept at building strong working relationships.

  • Key analytical abilities to collect, analyze, and use Admissions data to learn and improve.

  • Strong understanding of the healthcare landscape.

  • Excellent organizational awareness, adaptability, and conflict management skills.

  • A passion for living our mission and values. 

  • Bilingual in Spanish and English

Schedule

  • Monday - Friday 8:00 am - 5:00 pm PST

  • 8 Hour day + 1 Hour Break.

Benefits

Time Off:

  • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

  • Competitive Medical, Dental, Vision, Life, and AD&D insurance.

  • Equip pays for a significant percentage of benefits premiums for individuals and families.

  • Maven, a company paid reproductive and family care benefit for all employees. 

  • Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

  • $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

  • One-time work from home stipend of up to $500.

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Average salary estimate

$70000 / YEARLY (est.)
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$80000K

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What You Should Know About Bilingual Admissions Specialist I, Equip Health

Are you looking for an exciting opportunity as a Bilingual Admissions Specialist I with Equip? Join us on a mission to provide effective, evidence-based treatment for eating disorders! At Equip, we believe that everyone deserves access to effective care, and as a Bilingual Admissions Specialist I, you'll be at the forefront of this vital mission. Your primary responsibility will be to handle inquiries from families seeking support, guiding them seamlessly through the admissions process. You'll utilize your strong communication skills to foster relationships with referring providers, ensuring all potential patients receive the care they need. With a knack for data and keen organizational skills, you'll be collecting and documenting critical information to help our care teams make informed decisions. What’s more, you’ll be playing a crucial role within a dedicated group of professionals who are passionate about delivering a supportive and collaborative experience. Your bilingual abilities in Spanish and English will enhance connections with our diverse clientele, making you an invaluable part of Equip's journey. Come help thousands of individuals and families on their path to recovery while enjoying the benefits of working in a fully virtual environment with competitive health benefits and flexible time off. Join us at Equip, where your expertise can truly change lives!

Frequently Asked Questions (FAQs) for Bilingual Admissions Specialist I Role at Equip Health
What are the main responsibilities of a Bilingual Admissions Specialist I at Equip?

As a Bilingual Admissions Specialist I at Equip, you will be responsible for fielding inquiries from families, collecting and documenting relevant data in the EMR system, coordinating with internal teams, and building relationships with referring providers. Your role will be essential in ensuring patients meet the admissions criteria and helping them navigate the admissions process.

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What qualifications do I need to apply for the Bilingual Admissions Specialist I position at Equip?

To apply for the Bilingual Admissions Specialist I role at Equip, you should have at least one year of experience in mental health admissions or a sales-related role. A degree in psychology, business administration, or a related health field is preferred. You should also have strong interpersonal skills and be proficient in both Spanish and English.

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What is the work schedule for the Bilingual Admissions Specialist I position at Equip?

The Bilingual Admissions Specialist I position at Equip operates on a Monday through Friday schedule from 8:00 am to 5:00 pm PST. This full-time role offers an eight-hour workday and includes a one-hour break.

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What benefits can I expect as a Bilingual Admissions Specialist I at Equip?

As a Bilingual Admissions Specialist I at Equip, you can expect a range of benefits including flexible PTO policy, competitive medical, dental, and vision coverage, paid holidays, and stipends for home internet expenses. Equip also provides family care benefits and an employee assistance program for mental health support.

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How does diversity and inclusion play a role in Equip's company culture for Bilingual Admissions Specialists?

Diversity, equity, inclusion, and belonging (DEIB) are fundamental to Equip's culture. As a Bilingual Admissions Specialist I, you would be part of an environment that values diverse backgrounds and experiences, which enhances your ability to connect with patients and families from all walks of life.

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Common Interview Questions for Bilingual Admissions Specialist I
What inspired you to apply for the Bilingual Admissions Specialist I position at Equip?

When answering this question, express your passion for mental health and helping people. Highlight how Equip’s mission to provide accessible and effective treatment aligns with your values and career goals.

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How do you handle stressful situations when speaking to families in need?

Focus on your communication skills and ability to remain calm under pressure. Explain any previous experiences that required compassion, active listening, and problem-solving to ease families' concerns.

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Can you describe your experience with data management in previous roles?

Share specific tools and systems you've used for data management. Discuss how you ensured accuracy and compliance, emphasizing your attention to detail and analytical skills.

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How would you approach building relationships with referring providers?

Emphasize the importance of communication and trust. Talk about developing rapport, following up, and understanding their needs to foster lasting partnerships that can benefit patients.

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What strategies do you use to ensure you meet admissions targets consistently?

Highlight your organizational skills and ability to prioritize tasks. Mention tracking metrics, setting personal goals, and collaborating with colleagues to streamline processes.

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How do you maintain confidentiality while managing sensitive patient data?

Discuss your understanding of HIPAA regulations and the importance of protecting patient information. Share examples of how you’ve handled sensitive information in previous positions.

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What does evidence-based care mean to you?

Define evidence-based care in simple terms, focusing on the synthesis of clinical expertise, patient values, and the best research evidence available. Express your commitment to this approach in your work.

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In your opinion, what qualities make a successful Admissions Specialist?

Talk about the importance of strong communication skills, empathy, organizational ability, and a solutions-oriented mindset. Mention how these traits enable effective support for families during the admissions process.

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How do you keep up-to-date with developments in the mental health field?

Share your methods for staying informed, such as reading industry publications, attending workshops or webinars, and participating in relevant professional groups. Show your commitment to continued learning.

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What do you think is the biggest challenge for families seeking treatment for eating disorders?

Discuss potential barriers such as stigma, fear of seeking help, and accessing resources. Express your desire to provide compassionate support to help families navigate these challenges.

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Full-time, remote
DATE POSTED
March 14, 2025

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