Bilingual Admissions Specialist I

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role:

The Admissions Specialist I will be responsible for fielding admissions inquiries and will serve as the front door for families seeking care with Equip. The Admissions Specialist I requires strong communication and relationship skills, a love of data and spreadsheets, and a can-do attitude. The Admissions Specialist will be passionate about evidence-based care, enjoy learning and growing as a team, be comfortable with the dynamic and collaborative nature of the company, and be a curious, creative, and optimistic individual.

Responsibilities

• Consistently meet or exceed assigned targets by effectively fielding all inbound inquiries such as hand-offs from the Patient Services Representatives or direct referrals from providers. 

• Collect and document all relevant data into Equip’s proprietary EMR software in a timely manner.

• Coordinate with internal teams to meet the needs of patients and their families, monitor medical records, and ensure patients meet admissions criteria.

• Foster relationships with referring providers by being the “expert” in Equip Health.

• Utilize problem solving and sales skills to maintain urgency and drive to seek treatment. 

• Monitor medical records and collaborate with Medical Directors on admissions criteria.

• Adhere to HIPAA compliance in managing the collection of personal health information, insurance information, financial details, and other sensitive information.

• Ethically and empathetically relate to patients and families throughout the admissions process.

• Perform other duties as assigned.

Qualifications

• 1+ years experience working in mental health admissions or a sales related role. 

• Degree in psychology, business administration, or other health related field preferred.

• Superior interpersonal skills, phone presence, and adept at building strong working relationships.

• Key analytical abilities to collect, analyze, and use Admissions data to learn and improve.

• Strong understanding of the healthcare landscape.

• Excellent organizational awareness, adaptability, and conflict management skills.

• A passion for living our mission and values. 

• Bilingual in Spanish and English

Schedule

• Monday - Friday 8:00 am - 5:00 pm PST

• 8 Hour day + 1 Hour Break.

Benefits

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefit for all employees. 

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500.

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.